susan
Warning: misleading subscription and unannounced charges
1. You're never told that the so-called "60-day supply," used nightly as directed on the prescription label, runs out in about 20 days. 2. You're never told the billing cycle quietly changes from every 6 months to about every 70 days. 3. Shipping notification emails arrive fast, but you will never receive any notice before an auto-renewal charge hits your card. I ended up cancelling my subscription because this company cannot be trusted.
Response from hersOct 15, 2026
Hi Susan, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team