AFEXReviews of foreignmoney.com

Response from AFEXFeb 5, 2019

Hello Ms. McDonald, We are sorry the transaction didn't go as smoothly with you as it has with other clients. You're right, your busy schedule may have added a few more hours to the process. We try to accommodate our clients as much as possible, especially with sensitive information that is required by the USA PATRIOT ACT. Our main goal is to get the currency in your hands at the best rate of exchange possible. The government isn't looking to track your transactions, it is to making sure we remain a legitimate business and prevent money laundering. In regards to the change in the rate of exchange during the acquisition of your compliance information, what you suggested makes perfect sense; however, it cannot be done. The reason for it is the flipside to it. Would it be fair for us to ask for more money should the rate have gone in the opposite direction? We believe it would not. The rate of exchange is locked once you submit your request for foreign currency which protects both parties in the transaction. We will look further into the placement of our legal requirements. We felt that the current locations were plenty. They can be found at the footer of the home page and in the Terms & Conditions which are located at the end of the ordering process. It didn't really make our "Frequently Asked Questions", but perhaps it would make sense to add it there as well. We are grateful for your feedback and the wonderful rating you have given us. We'll work harder to earn that fifth star on your next order. Have a wonderful trip and don't forget, we buy back foreign currency at a special rate of exchange.

Response from AFEXFeb 2, 2019

We are grateful to you for taking the time to help us improve our service. While we are the mercy of the delivery courier, we do take this seriously and will address it with the corresponding company. We ask that all packages be signed for delivery to take place. However, it is unfortunate that not all mail carriers follow procedures as they should. Please rest assured, all packages are fully insured. In regards to your email, we apologize for not responding in a timely manner. We will improve on all counts you have pointed out.