AFEXReviews of foreignmoney.com

Response from AFEXFeb 14, 2020

We are terribly sorry for this exercise in poor judgement on our part. We should have informed you of a shortage of banknotes so that you may have decided to wait a few extra days or acknowledge the excess in 50 pesos banknotes. We will do our best to improve and communicate better with you next time.

Response from AFEXFeb 6, 2020

Hello Ms. Renard, Thank you for taking the time to offer us details of your experience. You're right, we changed websites because International Currency Express was acquired by AFEX. We are working to improve the user experience but we also need to be compliant with the USA PATRIOT ACT and the Know Your Client law. For future reference, if you don't feel comfortable providing your information online, please call our toll free number and one of our agents will be more than glad to assist you.

Response from AFEXNov 14, 2019

I'm sorry we didn't handle your order the way you have come to expect. We strive to offer the best customer service possible, but as we can see, there's room for improvement. There is no excuse and we'll work hard to earn back your trust.

Response from AFEXNov 14, 2019

We're sorry we didn't have the currency when you needed it. We understand why you would expect us to have every currency on our website. Unfortunately, when wholesalers don't import the currency, we are limited to what is made available to us. With enough time, we have been able to gather the currency for other clients; however, that waiting period can be as long as two months. We hope to have the currency you need for your next trip.

Response from AFEXOct 21, 2019

Hello and thank you for your feedback. In numerous attempts to contact you and confirm the order, we were unsuccessful because the telephone number provided would not accept voice messages. Our top priority is to keep your information and finances safe while you are conducting business with us. Since we were unable to speak with you, your order was marked for cancellation. We apologize for this inconvenience, but this is our policy. Should you wish to reinstate your order, please feel free to call our toll free number 888.278.6628 and one of our representatives will be more than happy to assist you.

Response from AFEXJun 11, 2019

We are terribly sorry for not being able to process your order and completely understand your frustration and low rating of our services. Please allow us to win your trust back and we'll do our very best to ensure you receive your order well ahead of your departure. Unfortunately, our system was down for a very long time and for that reason we missed many orders (yours included). We hope you will grant us one more opportunity to show you we are worth your time.