customer
Company delayed starting the processing…
Company delayed starting the processing of my order for about 4 - 5 days, then they upgraded the shipping so that it did not actually arrive late. I was supposed to get a "partner discount" of some sort due to them being partnered with Redstone Federal Credit union, but the info on how to use that was inaccurate. A representative told me that he would put his card in my order and then I could call him for accurate info, and that he would e-mail me the info. He did not e-mail, and there was no card in the currency order when it arrived.
Response from AFEXJun 3, 2019
Hello, my name is Noe Rosales, Thank you for sharing your unique experience. I'm sorry that not all phases of the order process were satisfactory. We strive to extend the best customer service we can (as you may have noticed from other reviews). On occasion we have missed a point or two. We are glad to see that you received your order in a timely manner, even if it cost us to make it happen. I would be happy to breakdown down the process for you, simply call our toll free number 888.278.6628 and ask for me. I look forward to hearing from you.