forefrontdermatology.comReviews of forefrontdermatology.com

I have been seeing Hannah Wilson for over a decade but the patient care is so bad here now I have to switch. I had a really bad stress related break out. They ignored the message sent through the patient portal so I had to call several times to get someone to answer the phone. When I speak to the nurse, Danielle, she tells me that I need to make an appointment to come in (it is a two hour round trip to do so) and they will send in the rx to get me through to the appointment to stop the breakout. I call and make the appointment and have to call several more times because no one answers the phone only to be told I have to wait 11 more days until my appointment before they will send the rx in. My flair up will be so bad and painful by then. I had to spend $90 for a teledoc visit to get the rx I need to stop the flareup. Money over patient care now plus everyone us rude and does not respond to outreach. Don't waste your time here. I am transferring care to another provider.

Unclear if their call center is really bad AI or high key intelligently impaired offshore resources, but either way, a firm that’s charging out the nose for appointments should have a better solution for simple scheduling. It’s nearly impossible to get ahold of the local office to schedule and the phone tree processes are HORRIBLE.

Beware! My family has been going to this location for 20+ years. Since being purchased by forefront dermatology the patient customer service has been extremely poor. We had to change an appointment due to illness and the office let us know there would be a fee charged and could not tell us the amount until decided by a manager. In addition, they would not reschedule the appointment until they knew how much the fee would be. We have never experienced anything like this at a doctors office. We have choices and will choose not to return to this office in the future.

I am disappointed with my experience at Forefront Dermatology in Richmond, VA., particularly regarding communication and billing transparency. I scheduled my appointment for a specific concern unrelated to biopsies. During the visit, the dermatologist elected to perform two biopsies in the same area without clearly explaining why two procedures were necessary or that I would incur additional procedure and pathology charges beyond the office visit. I was not given a meaningful opportunity to understand the financial implications beforehand or decide whether I wanted to proceed. What made the experience more frustrating is that the biopsies ultimately did not provide any diagnostic findings or meaningful answers. Receiving significant charges of more than $700 afterward for procedures that were not the reason for my visit and were not clearly explained felt very unfair and unexpected. Additionally, my interactions with the billing staff were disappointing. Rather than showing understanding or professionalism when I raised reasonable concerns about the charges, the communication came across as dismissive and rude. Patients deserve clear communication, informed consent, and transparency regarding costs before additional procedures are performed. I hope the practice improves its approach to patient communication and billing discussions moving forward. I will never return to this practice, it was a complete waste of time and money!

I was initially helped by Katie, who seemed to be in a big, fat rush! She didn't want to answer questions, which leads me to the next issue,Dr. Margaret Max who did the surgery. It was only last minute I was informed this very minor surgery of removal of scar & biopsy; which I thought was a small cyst, could give me a scar as well. I know for a fact nothing bled from any wound on my side, which is the only way it would be a scar. The way the wound was sewn up after the biopsy tool took out a chunk of skin, it now has two small divets on either side of the 2 stitch scar. Probably because she did not excise it in shape of a football, which I have had before for a larger mole, and left no divets. Not happy with the surgery and not happy with Katie.

DO NOT book an appointment with Forefront, especially in New Richmond with Holly Reynolds-Buchen, PA-C. She's horrible - clueless! She looks at skin all day long, that's her job as well as determine best treatment for best outcome. NOT her, she's not even curious and has zero "bed side" manner. During my appointment, it felt like I was wasting her time! Definitely, NOT worth the $178 appointment! Again do NOT use this PA, Holly, do NOT use Forefront. Forefront, do better!!!

Skin cancer warning. Wanted to share my experience as I’m very upset and disappointed. I have a history of melanoma. 6 years in the clear but now hyper vigilant on early skin detection and changes. For several years was happy with Forefront dermatology until the doctor I had left the practice 2 years ago. During my annual skin check with the newly assigned dermatologist, I brought up a spot I had concerns on. The male physician dismissed it and said the “spot was fine”. I reminded him of my history and felt concerned on the spot and would like it tested. He disagreed and assured me it was fine. Fast forward another 6 months and again came back to Forefront dermatology. I brought up my concern again on the same spot. I mentioned that during using skin self tanner the edges of the spot do not look right to me and could we please test the spot to be safe. For the second time my concerns were dismissed. I reminded the physician again of my skin history and how important it is to me to be proactive. My concerns for the second time were dismissed. At this point I wanted a second opinion. Went to another dermatologist in the area. The physician on my very first visit heard my concerns. With my medical history and risk she also felt it was a good idea to test the spot. Fast forward to my test results. The spot was indeed worth concern! It came back as precancerous Aptoic keratosis. Which left untreated turns to skin cancer. Thankfully I’m getting it treated and caught in time. I’m so angry my numerous concerns with Forefront dermatology were dismissed. Skin cancer can be deadly but VERY treatable when caught early. Their sole purpose to treat skin conditions they would not listen to their patient. Be careful going to Forefront with their current physicians. They used to be very good but those doctors have since left their practice.

I was 5 minutes late. I know it was my fault. I begged them to take me in, even offered to pay whatever they wanted, because I have a horrible red face rash and I was desperate for care, but the receptionist was cold and unreceptive. she said the doctor wouldn't take me. she did reschedule me, but I will never go back. I won't let a place like that be in charge of my health care