forefrontdermatology.comReviews of forefrontdermatology.com

I called to schedule an appointment as a new patient. At first, I asked to see a specific doctor and was told she wasn't accepting new patients. I asked the obvious follow-up question, “Can you tell me who is accepting new patients?” The woman on the phone literally laughed and said, “I’m just the scheduler!” After doing some research, a friend gave me the name of another doctor. I called back and was told that this doctor might accept new patients, depending on what I needed. I explained my “spot,” although I obviously have no idea what it is, which is why I need a dermatologist in the first place! I was then told that the doctor MIGHT see me, but that I would need to call my insurance company first. I am going to try other offices that hopefully will make it easier to see someone.

Doctors are ok. Staff and everything involved with answering phones, making appointments, calling back, reachable by phone are a 1. Office manager (1 for 8 offices) is a joke if she/he really exists. Hard to park. Cramped waiting room.

The only solace about writing this review is that I am not an outlier. Multiple, recent reviews echo my exact experience. The administration/communication with this office is abominable. I have been trying for two weeks to get an ongoing prescription refilled. The pharmacy has put in two requests with no response. I have left voice messages with no call-back. I went to the office and left specific information with the receptionist and never received a call back. This morning I spent 20 minutes on the phone trying to speak to the practice manager without any success. I've had good treatment by the medical staff, but I'm leaving the practice to find another provider. This is completely unacceptable

Extremely poor business model, considering that they are suppose to be in the "business" of caring for people. It's an assembly line: sign in and sit down. Return to the check-in counter and settle your co-pay, then sit down again. Wait for a long period of time before some staff person calls out a patient's first name in a crowded waiting room. Since it is nearly impossible to determine where the voice came from, you look to the front counter or an open door to see if the staff person is waiving or otherwise guiding you to answer the call. Then the fun begins. Since no one else could possibly have your same first name (sarcastically speaking), everyone with that same name stands up and heads toward the area where the name called may have come from. After confirming birth dates, or other identifying information, the REAL patient is admitted to a treatment room while the patients with duplicate names return to their seats. This could go on for 30-45 minutes until a nurse or physician's assistant calls a first name that actually belongs to you. The treatment was adequate, but the only thing I can remember is how the mass confusion and duplicate billing that I suffered with this sub-standard medical facility.

I was very disappointed with our experience. We waited over an hour just to be called back, and once we finally saw the doctor, the appointment felt extremely rushed. She had poor bedside manner with my 9-year-old daughter and didn't explain the treatment, ask if we had any questions, or take the time to make sure we understood what to expect. I actually had to stop her as she was walking out the door just to ask a question. The most concerning part is that my daughter was being treated for multiple warts, but the medication was applied to healthy skin beside one of the warts instead of on the wart itself. As a result, the wart is still there, while the surrounding skin has been painfully burning and blistering. My daughter has been in significant pain because healthy skin was treated while the wart itself was left untouched. I understand that medical offices can get behind schedule, but after waiting more than an hour, I expected a physician who would take the time to provide careful treatment, answer questions, and show compassion, especially when treating a child. Unfortunately, that was not our experience, and I would not recommend this practice.

First problem being encountered was Forefront Dermatology billed and expected payment for an appointment I cancelled over the phone. I had to spend hours until amazingly an employee looked at that appointment and said it was cancelled when Forefront was telling me I did not cancel it. The bill I received was quite a few days after I cancelled the appointment. Lack of professionalism (my assessment) in I have had to explain my situation over and over and right now the person I spoke with seems not to be documenting anything. A number of the first level support employees I have spoken with are not very helpful or knowledgeable; my assessment. Being put on hold for long periods of time. I have an unexpected surgery coming up with an orthopedic surgeon and wanted to see Forefront before my surgery in early August 2026. I have a bad skin rash / infection that I would like to try to clear up to avoid complications during and after surgery. I just keep being told; can't see you till November or December 2026 - this is not a normal annual checkup that we all go through and thought they could try to work me in since my family has been going there for decades. On 7/28/2026 I was told by an employee that they could not see me until 8/5/2026 and I again explained I have surgery on 8/6/2026 and this would not allow sufficient time before surgery to take any prescriptions and have positive results. I was then told Forefront never reschedules appointments; made no sense. I stated I have been at Forefront for an appointment and the Doctor was in emergency and I could wait for the Doctor to arrive or reschedule. SO MUCH for being told they do not reschedule. I am now looking for a more professional dermatology office and do not ever intend of going to Forefront again. Same for my family members, friends and other relatives.

This was my first experience at Forefront Dermatology. I had an appointment at 3:00 PM and was told to be there 10-15 minutes before appointment since I was a new patient. I arrived at 2:50. I noticed that reception had no personality. Doesn't matter, I am there for an appointment. 3:20 I am still waiting in the waiting room. I inquire as to how much longer and I was told I would be next. At 3:35 I am still waiting. I got up and cancelled my appointment. Still no real feelings from reception other than it felt that they thought I was being difficult. I do not know why I had to wait 45 minutes or more because who knows when I would have been called but my time is also valuable. They want you to be early but they can't keep an appointment.

I am extremely disappointed with my recent experiences at Virginia Beach Forefront Dermatology. The scheduling department is completely unreliable; they have canceled my appointments multiple times without giving me any prior notice, causing major disruptions to my schedule. Furthermore, the nurse I have been assigned to for my last three visits has been consistently forgetful, failing to remember simple, direct instructions from the doctor regarding my care.