ForecourteyeReviews of forecourteye.com

Great for the companies that use them. Put the wrong pin in for payment card at Tescos and locked our card. No alternate card with me so asked if could come in. Said I must use the sheet that they filled in. NO ALTERNATE but to use Forecourt Eye. Threatening email received and 10% charge added to bill.

This is my first Trustpilot review, but I felt compelled to create an account to speak about my experience with Forecourteye. For context, I previously had an incident whereby a family member was driving my vehicle and did unfortunately forget to pay. That incident was settled and paid in full. I recently received another letter claiming that I made off without paying, at the same garage. I scanned the QR code to find two CCTV images, one showed my car parked at the pump entirely on its own, and the subsequent screenshot showed a car of the same colour with someone else actually filling up, but with a completely different registration plate, shape and make. The letter did not clearly set out any formal appeals process if an allegation is disputed. I would suggest that they rectify this immediately if mistakes like this are to happen, and going by the reviews here, it seems to have happened before. I then contacted them via their website to outline the error, only for their response to be that the garage claimed the vehicle was correct because it had happened before. It took a subsequent email with a fully annotated screenshot outlining the difference in the cars to mark the case as closed. I would hope that in future, such incidents are reviewed more in-depth and independently of any other incidents, to avoid these errors. Especially to receive letters mentioning debt resolution agencies causes a lot of unnecessary stress and could make certain individuals pressured to pay without fully understanding how to challenge the claim.

This company use bullying tactics to extort money out of vulnerable people it was a genuine mistake made by the cashier at the fuel counter in tesco and now I've had to pay 100 pounds altogether for fuel worth 30 pounds .

Vile company, that don’t care about the reasons behind the transaction failing, and despite being the petrol stations fault you just get the same moronic and robotic response from the call handler. These companies should be regulated by the government, as they charge disproportionate admin fees that cannot be justified.

Rang up to pay within 5 minutes of the transaction, as I had left my wallet at home. Was told at the petrol station if I paid within 24 hours they would be no charge. Got charged £15 admin charge. The member of staff on the phone was so rude and abrubt and did not listen to what I was saying.

Always a tricky one debt collection as it's a triggers anger and frustration in many of us. After many weeks of back an forth proving that the alleged £20.50 fuel wasn't paid for actually was by proof of receipt fore court eye then passed this to another debt collection company totaling now over £300 for their mistake 🤬🤬. Now their denying all knowledge and didn't even have the courtesy to let me know the debt cancelled non&void. I can kinda of reconcile how this sort of headache happens, however being lied to by forecourt eye manager Steve and then having to deal with Aron the rudest "customer" advisor I've ever had the displeasure of dealing with.

I received a letter informing me I had not paid £15 for my fuel. I actually went into the petrol station and I thought I’d paid it but didn’t realise it hadn’t gone through. If I’d received a letter stating that’s what had happened I would have gone straight into the station and paid but I object to the admin fee of £35 when I didn’t realise and went into pay!!! It’s disgraceful as it’s too much

I would give a zero but it's not an option. My husband paid in the petrol station shop but they charged him for the wrong pump number. Forecourteye sent a letter demanding money, I checked and my husband had paid the petrol station. I provided proof that he had paid but there had been an error by the petrol staff - they say that's the customer's fault. I did get them to acknowledge that they were requesting the wrong amount and they then said how much I'd have to pay. I've been trying to pay them since 30 December 2025 but the payment system is showing the wrong amount. I've been chasing them to amend the figure and they've now added another admin fee on as I've not paid them. I've threatened to take it further and pointed out how appalling their customer service is and that it's their mistake that's causing the delay in payment. They just keep adding admin fees on. Completely crooks.