ForecourteyeReviews of forecourteye.com

I had a very disappointing experience with Forecourt Eye. I accidentally drove off without paying at Shell Fabian Way, but as soon as I realised (within around 40 minutes), I called the station immediately and returned straight away to pay. When I got back, the staff told me they had already created a Forecourt Eye incident and refused to take my payment. The photos and evidence logged by Forecourt Eye were actually taken when I was back at the station trying to pay, not when I supposedly “left without payment”. Despite me doing everything responsibly — calling immediately, returning straight away, and attempting to pay in person Forecourt Eye still insisted on adding an unfair £15 administration fee on top of the fuel cost. This feels unreasonable and completely ignores the fact that I acted in good faith and tried to resolve the issue right away. Instead of acknowledging my quick return and genuine effort to pay, they treated it like a full drive-off case. Very frustrating and not customer-friendly at all.

Received a threatening letter from Forecourt Eye about unpaid fuel. Not in a million years would I knowingly not pay for something and walk away. I went to the till, purchasing other items, stated my pump number. The cashier was struggling with lottery tickets and had to get another member of staff to help. I paid via my phone and assumed I had paid in full. There was clearly a cashier error and the wrong amount was processed. There is no appeals procedure and they ignore emails and aren’t helpful at all in the phone. I’m happy to pay the difference but not their admin fee as it wasn’t my fault. If I had received a letter from Tesco I would have promptly gone in store the pay the difference. I won’t be shopping at Tesco or Shell ever again and they need to think about how they treat honest customers.

Absolutely disgusting company as with other people pictures of me in the shop making the payment I'm told it's my fault and I should have waited to make sure that that payment had gone through instead of relying on what shop assistants are supposed to do which is tell you card declined,benter pin.number etc talking to an absolute mindless automaton on the phone shocking outfit

PART. 2 - Regarding the aggressive practices of Forecourt Eye, I found the following:- The multiple (automatic) emails stating “It is likely you will be unable to draw fuel in the UK until this debt is settled”. I drew fuel at several sites, quite a few times after, with absolutely no issue whatsoever. The multiple (automatic) text messages stating my “number plate is now on a UK watchlist. PAY NOW to remove it and to reduce your admin fees”. The reviewer from October 31st 2025, citing a reply from Forecourt Eye, as follows:- “In the UK, taking fuel from a petrol station and leaving without paying is considered a criminal offense. The relevant legal provisions can be found in the Theft Act 1968 and the Theft Act 1978, which cover the offense of theft” Aside from the spelling errors, this statement is incorrect, misleading, and clearly strikes me as another aggressive practice from Forecourt Eye. THE LAW – Section 3 of the Theft Act 1978, Making Off Without Payment - 'It is committed where a person, knowing that payment on the spot is required for goods or services supplied, dishonestly makes off without paying and intending to avoid the payment due' *See CPS.GOV.UK guidance* You can see that to commit a criminal offence (in this basic form), you have to DISHONESTLY make off, INTENDING to avoid payment. You DO NOT commit a 'criminal offense' 😂 by “taking fuel from a petrol station and leaving without paying”, as stated by Forecourt Eye. In the majority (if not all) of the reviewer's cases here on Trustpilot, these are Civil matters and NOT Criminal matters. I further note that 95% of reviews on Trustpilot gave Forecourt Eye a '1-star' review. This to me is further evidence of the poor standards of service provided by the company, and perhaps evident of the 'unfair practices' that it employs. My case was resolved without me paying an administration fee (by this point that stood at £100, as Trace Debt Recovery had become involved). The petrol station owner was (eventually) very reasonable about the matter, allowing me to pay for my fuel and my case was then closed. Summary – If you feel that it is wrong then CHALLENGE them, DOCUMENT your engagement and DO NOT be intimidated. I hope this helps.

Absolute scum of the earth.Unwilling to listen to what actually happened. Send envelopes through post that look like junk mail. Like the parking scammers they are scum. You should be ashamed of yourselves!! Further searches at Companies House will show you who the directors are and what other business they are involved in. You wouldnt be surprised to find out they have their fingers in the parking game as well. This needs to be stopped. .Please lodge your complaints with Trading Standards and the Financial Ombudsman. This would be a classic for the Jeremy Vine show or similar.

Very similar to all others. My son received a letter form Forecourt Eye stating he had not paid for £23.01 fuel on 18.9.25. He had gone to the cashier and told him the pump number. Then grabbed some food. The cashier did not ring up the fuel just the food items. My son's phone was not charged so he used a bank card. Did not get a receipt and left. Was not aware that the cahier did not include the fuel when he 'tapped' as my son had asked. We offered to pay for the fuel and disputed the £35 admin charge as feel strongly it was a cashier error. My son no longer has this car so getting more fuel is not an issue as they threaten in their letter! Whilst disputing the admin charge it has now risen to £60 as we have gone past the 14 days despite me pointing out the letter was dated 16.10.25 but took a week to get to us and we were in email discussions disputing the fee. I feel very strongly they are a rogue company that just scam money from anyone! If we don't pay the now £83.01 charge they will pass our debt to debt collectors.

I wish I could give this company somewhere below even 0. This is fraud company trying to scam people with their admin fee of 200 pounds and which will be increasing to 100 pound extra if you have not paid straight away . Secondly they don’t even give any time to investigate the incident legally. Don’t use any shell service stations as they are trapping innocent people to show at the till the payment has been made but then after 4 weeks they will send letter that you left the service station without paying . Even you provide proof of Receipt they will still blame you and nickel the money to pleased their workers . Big scammers and thief’s this company also the shell service station Kennford Exeter.

An awful Company to deal with but they advertise to their "Clients" who are the big petrol retailers a 5:1 return on every £ they give Forecourt! More profits. I have used the local Shell garage in Henfield, W Sussex for the last 43 years and in September went in to fill my wifes car with petrol. Like many others I thought I had paid using my card and CCTV image clearly shows me trying to pay. Attendant said it was OK and I left. However Forecourt contacted me 3 weeks later and said I drove off without paying and had to pay immediately plus a £35 admin charge. Immediately wrote back and said I was unaware of not paying and please update my account to show fuel charge less their admin fee as it was not my fault. Reply was pay up or else further action, Wrote back enclosing a cheque and Forecourt response was no thanks and I also found out the admin fee had gone up. I am 75 years old with blood pressure and heart lssues and can really do without this. Their Customer Service is 0/10 their customer consideration is minus 500/10 and they are a cold, inefficient mob to deal with. My relationship with the local garage and Shell is OVER and I take every opportunity to tell friends and relatives NEVER to use a Shell garage as they use these bloodsuckers. PS. The admin fee has now risen to £120!!