Sharon A.
I've been trying to see what I'm…
I've been trying to see what I'm actually getting for the $$$ 499.00 can't seem to get questions answered by a live person. REALLY JUST WANT A REFUND AT THIS POINT. POOR CUSTOMER SERVICE WITH MISLEADING INFORMATION. I completed to model #8 I had questions before getting to model 8 I reached ..out to group with questions because your system suggested that. Getting a response was like pulling teeth. I was finally referred back to support with no questions answered. Can u provide a phone number where I can talk to a live person my questions once again still have not been answered. I reached out July 3 with questions. Malachy reached out July 5 and said they received my post that I had questions. I told Malachy that I had scheduled an appointment for a callback but no one had called me.I was told they could not find my appointment. No appointments was scheduled by Malachy no questions answered. My money has been paid but non of my questions answered? I wish I could screen shot 81/2 models completed. Text messages between myself and Malachy and STILL No call back after schedule. No questions answered. Contacted Customer Support July 17th am hours They refuse to answer my questions. I asked about a refund if company refused to answer questions customer service said someone would call me back. And an still no response July 17th 2:45pm. Just received a call back July 17th 4:20pm. Company add and video recording are very misleading for the $497 investment. Please do your research before investing in this company. Everything in video is not included for the product price. I have been given a full refund. I was told I should not have told you all of this in the review by the company. Like I told the company if they didn’t want my honest review then trustpilot.com should not have requested a review about company. Just being honest. Thanks to this platform I finally got a response after the negative reviews
Response from Foreclosure AcademyJul 17, 2024
Hello Sharon, Thank you for your comment. The price was $497. We were hoping for an honest comment because we value all our students. I checked your account and noticed that you only watched half of 1 out of 6 modules. I can confirm that you never contacted customer support for assistance. Instead, you were in touch with our enrollment team. We do not handle refund requests through Trustpilot. However, you are eligible for a refund, and you should request it from us via email. I will send you an email with the customer support contacts. We did not tell Sharon not to leave a comment; we just indicated that the comment was not honest since she did not reach out to customer support until today and we noticed her comment on Trustpilot. Best Regards, Marjan T. Foreclosure Academy




