FORCHICSReviews of forchics.com

Response from FORCHICSApr 24, 2019

Hi Carolyn. We would like to apologize for any inconvenience that was caused with your order. I understand that you made an order during December, which was the peak time of the year due to Christmas. Being a new brand in the industry, the huge volume of orders has overwhelmed our fulfillment team. Furthermore, we have to proceed with an international shipment warehouse as our local warehouse were affected and shut down due to the heavy winter storm. This was an unexpected event which we then altered to any nearest point to ensure shipment goes out fast. We also have sent out an email to inform that some orders may be affected by the winter storm. We managed to resolve this issue with most customers that were affected. I also understand that sometimes a package could be delivered in defects as it may have crushed on the courier. Although this case is very minimal, we always offer a free replacement for any defect orders with proof. We would never request our customer to pick up orders at the factory as there are some strict regulations that we abide by. This could be some misunderstanding. We believe that there are many of our happy customers out there that are enjoying our product. Therefore, we would love to make things right again if you would give us another chance. And this time, we'll make sure we'll do anything to make sure you're satisfied with your purchase. Please send your email to [email protected] and we'll be sure to assist you accordingly.

Response from FORCHICSApr 24, 2019

Hi Ney, We would like to apologize for any inconvenience that was caused with your order. Sometimes, there are very rare cases of extreme delays which none of us ever hoped for to happen especially for our customers. We would always help our customer by keeping in touch with the courier regarding their order. There might be an unexpected event that happened which is causing these delays. It could either be: - Forces of nature, mechanical issues, human error, or political issues. - There are additional checks (e.g. custom checks) done by various countries. This all may add to show your package in transit for a long time. - Your package is stuck in customs due to various reason We believe that there are many of our happy customers out there that are enjoying our product. Therefore, we would love to make things right again if you would give us another chance. And this time, we'll make sure we'll do anything to make sure you're satisfied with your purchase. Please send your email to [email protected] with your order number and we'll be sure to assist you accordingly.

Response from FORCHICSApr 24, 2019

Hi Jo Walker, Hooray! Thank you so much for updating back that you have received your order. Sometimes, there are very rare cases of extreme delays which none of us ever hoped for to happen especially for our customers. We would always help our customer by keeping in touch with the courier regarding their order. There might be an unexpected event that happened which is causing these delays. It could either be: - Forces of nature, mechanical issues, human error, or political issues. - There are additional checks (e.g. custom checks) done by various countries. This all may add to show your package in transit for a long time. - Your package is stuck in customs due to various reason We would like to apologize for any inconvenience that was caused with your order. Again, we would do our very best to ensure that all customers are satisfied with their purchase. Thank you for giving us the chance to serve you and hopefully you enjoy our product as much as we enjoy creating them! If you have any questions, we're just an email away at [email protected]

Response from FORCHICSApr 24, 2019

Hi Liz, We are actually based in California where we manage everything with our small team where every order in the US gets shipped by USPS (https://usps.com/). As for international orders, we ship from multiple warehouses, which allows us to ship worldwide. If you look beyond the negative hype, you will find that a lot of Chinese factories can produce at a high-quality level. In fact, we partnered with a Chinese manufacturer whose main focus is on producing valuable products. Our partner is actually capable enough to produce excellent and quality products. They have the expertise and infrastructure to make high-quality products. As for the eyelash serum, growing back/restoring your lash is a process that doesn't happen overnight. We are all unique. We have different starting points and different lash goals. Some react more effectively to the active ingredients, and some of your hairs will grow faster than others. It's perfectly normal because different skin types have different tolerance towards the formulations. We would like to apologize for any inconvenience that had happened. But do not worry! We believe that there are many of our happy customers out there that are enjoying our product. Therefore, we would love to make things right again if you would give us another chance. And this time, we'll make sure we'll do anything to make sure you're satisfied with your purchase. Please send your email to [email protected] and we'll be sure to assist you accordingly.