FanaticsReviews of footballfanatics.com

I had made my purchase before reading the reviews. When I noticed how much of a bad feedback Fanatics received, I was very scared and worried about my order and money especially since I never received a confirmation email. However I contacted customer service and Karen was very helpful! She tracked down my order and helped me verify my purchase and contact information.

If you're reading this customer. Always and never throw your gift cards away if you use them to buy anything from this place. I purchased shoes for my wife they did not fit send them back and was told they were going to send a refund to the gift card that I used to pay them with. When I use up a gift card I never keep them I throw them in the trash or I shred them. When you look at their fanatic website to purchase they never tell you to keep your gift cards because they might send you a refund in that gift card. Trying to get my money back or to get a credit is like pulling teeth. If I used my bank card or my credit card it would be an easy transaction. But when you use a gift card it's a totally different story. I have a lot of friends and family that purchase some items to fanatics but as of today I will inform them all to go shop elsewhere. Customer service is very poor I cannot believe the run-around they give you. My order number is 21-5167-4043. If you guys want to keep my ongoing business with my friends and family I would need you guys to reach out to me and have this matter resolved.

Really horrible experience and would not ever order from this company again and I recommend no one else does either. I ordered two cowboys wine glasses for my boyfriend as a birthday present. I received an email that the wine glasses were delivered, however they were not at my house and no package arrived. I called customer service who was nice and reshipped the wine glasses for me. Then, after putting them in the dishwasher before using them the entire cowboys logo ripped off of one of the wine glasses and we never even got to use it once! Overall horrible experience with this company. Their kind customer service representatives are their only saving grace.

Purchased a personalized jersey for a Christmas gift. My wife didn’t open it until Christmas and quickly noticed that the lettering and numbers we poorly attached to the jersey. Half falling off and the rest was over processed and burned. We promptly return and were told today that they received our return but we exceeded the 365 day return policy when we ordered just prior to Christmas. We will never use this company again. Terrible experience

DO NOT ORDER FROM HERE. The email with the shipping information that was sent to me had a tracking number for an order that was shown as delivered 2 years ago. I got no help through their website. When I called it took me 3 tries to get a live person because I was either disconnected or,got a fast busy signal. When I finally spome with someone I asked for a refund only to be told they woild not give me one. I was then provided with a ticket # that was opened to get,me thw corrct tracking #. This place is a scam and I would,not waste your money

I ordered a jersey for my son on 12-20 and the website said it would ship WITHIN 7 days 10 days later it still hasn't shipped. I called to cancel the order and I was told it would take 3-5 days to refund my payment it didn't take 3-5 days for them to take my money. This is the worst site ever I will use them ever again.

I'm a hat guy.. Just got my order from this company. An my hat was flat an looks like it was wet an put in the box. Not sending it back just not ever ordering anything from them again. ✌

I had placed my order on Thanksgiving to give as a Christmas present. After a week finally received an email saying it had shipped. I kept checking the tracking number but after another week still said a shipping label was being created. Called customer service and the agent was very apologetic and said my issue would be sent to technical support that I would relieve an email in a couple of days. I received my e-mail saying my card would be refunded. I don't want a refund I want my order. Now when I try to reorder my product it's out of stock. So disappointing!