FanaticsReviews of footballfanatics.com

Save yourself the aggravation! I'd give them zero stars if possible. My mother ordered me an eGIFT CARD, what could be simpler? As the recipient, I got an order number, but nothing else. My mother got nothing. No email or order confirmation. I tried to use all available tracking methods, track my order, etc... I tried to use the Chat feature, but it says "all of our Fan Advocates are busy chatting with other Fans at this time." I called the 800 number where I was on hold for an hour. When I finally got through to a human, (who seemed quite nice actually) she put me on hold to check on something and I was mysteriously disconnected. I should add that I was nice to her. I didn't yell at her or even give her a hard time. It's not her fault that her employer sucks. My advice? Spend your hard earned money elsewhere.

Do not know why they send shipping info with promised delivery date because it has no validity and is essentially meaningless. I will not be purchasing from them again.

Horrible customer service. Ordered 5 bowl game / conference championship items and only 1 arrived - the other 4 were sent back as USPS does not deliver in my area (packages all sent via FedEx smart post). I tried to get connected to online chat for hours and called multiple times only to be disconnected and redirected to the online chat. I tried again 6 hours later and was connected to online chat with a very rude person who disconnected the chat after being extremely rude / asking me if I can read, etc. she kept telling me I have the wrong address and I do not. I know my address and in fact one package was delivered here. I tried back with 4 different chat representatives over the next 2 hours and no luck (another one was also rude and disconnected the chat). Long story short... i have to wait 10 day’s for items to be refunded and I can order again but no promise that FedEx or UPS will be the carrier and can actually deliver my items. I will never order from them again. Ever.

Worse company ever!!!!! Worst customer service I’ve ever experienced. They disconnect phone calls and live chats. They kept delaying the ship date and when I asked to cancel the offer, they canceled it then sent me a follow-up e-mail with a new ship date stating they would still be charging me and shipping the item for past the date of when I needed it. Online chat staff was rude and said they had multiple windows open at once and were getting my order mixed up with someone else’s order. They said I can just return it and pay to ship it/ship it back even though estimated ship date is over 1 week from now and have plenty of time to cancel the order before it ships. They wouldn’t let me speak to a manager either—scam company for sure!!!

Sizes seem to be off you order 1 item in a 2 xl and it fits fine. Order a second and can’t even get it past my shoulders.

Shirt bestellt und bezahlt. Es kam zunächst später, als angekündigt, was für mich aber kein Problem war. Es war aber zu groß, also wollte ich es zurücksenden und gegen eine Nummer kleiner tauschen. Nur... auf meine Mails (mittlerweile 5) kommt als einzige Reaktion die automatische Eingangsbestätigung, ansonsten... nichts. Über das „Rückgabecenter“ geht auch nichts, weil das System meine Bestellnummer nicht erkennt. Ich habe nun versucht Kontakt über PayPal aufzunehmen. Bislang auch keine Reaktion. Ich denke, ich werde das Geld zurückbuchen und das Shirt mit“Empfänger zahlt“ zurücksenden ( mal schauen, ob das geht. Kurzum: Katastrophe, Finger weg.

Terrible experience. I placed an order , then realized my fiance already ordered the same item from another site. I literally called them within an hour to cancel. I was then told that the orders have to be cancelled within 30 min, I spoke with a supervisor, who assured me since it was just placed a short while ago, she was going to reach out to the manufacture to see if the order could be cancelled and would call me back. I called back the next day to check status and was told to wait the 24 hrs and they would call me back. Next day comes and surprise surprise still no call back, so I made another call (48 hrs later now) and was conveniently told that the supervisor never did as she said and now we are past the time frame that an order can be cancelled thanks to this supposed "supervisors" delay. I will never order from this company again, and I will pass this info on to my colleagues, family and friends to be sure they never order from this company. There are way better companies that actually believe in customer service and satisfaction

WATCH OUT: $10.00 to return an item because it doesn't fit. I've received my products on time and they are nice products. The only thing is the L long sleeve tee shirt DMitchell 45 is quite small relative to all other L long sleeve t shirts I have. And this is why I write this review. I have to pay 10.00 return shipping for that. I think its best to buy these products in person therefore. At least they give you a 365 day window for returns. One other problem is that my order history stays empty on the site. So, 5 stars for the products, 3 for the website, 2 for the returns policy.