ADRIAN
I purchased a Giant brand bike
I purchased a giant brand bike at Folsom bike shop. It came with a 90-day service tune up at the end of the 90 days. I took the bike in to be serviced after the 90 days. The service department hung it on a bike rack behind the counter and did nothing to it. I waited 30 to 45 minutes and he gave me the bike back. I had to ask him to tighten the gear shift cables because they were loose. it was kind of embarrassing. Very poor customer service.
Response from Folsom BikeDec 5, 2017
Adrian~ Thank you for your feedback. I am very sorry and disappointed that you had a poor experience at our shop. I can understand your frustration. We are known for our customer service and we clearly missed the mark on this one. If you would like to discuss further, please contact me directly at 916-844-1000 x 2 or [email protected]. Thank you



