Folsom BikeReviews of folsombike.com

I took my road bike in for routine service. My shifting was just a little bit out of calibration. When I picked up my bike, the shifting was worse than it was when I brought it in. I asked them to please readjust and they did. The second time was just as bad as the first. I was then told it was an equipment problem and I needed a new front derailleur. I purchased a new derailleur. I just returned from my first ride with the new equipment and it still is out of adjustment as much as the first time. I just want it right. I have used Folsom Bike many times in the past with GREAT results. This time seems to be a problem. Not sure if I have bad equipment or the service is not up to their usual standard.

Taken bike in 3 times and still won’t shift thru all the gears...

This is nice place, there really have a nice bike road bike, mountain bike, whatever you want they will work with you and knowledgeable to explain what is good for you and what you want. But there’s a problem with there mechanic. I have a Cervelo s3 I buy there and year an-half later I get into accident and I broke my fork. Well, I have to buy a new fork and installed, but the mechanic they don’t do good job, they leave my fork loosen and almost I kill my self when I was out riding, not just they leave my fork loosen, but they didn’t cutting the fork properly every time I tighten my fork and few days later get loose again, so I have to cut again and stay in proper position. Yeah, they need better mechanic.

I actually had great experience a few years ago when Folsom Bike fixed my bike after a wreck so I didn't hesitate to refer them when a friend was looking to buy a bike. Not only did they give him a veteran discount of either 20 or 25%, they also gave him a water bottle cage, water bottle, repair kit, saddle bag and tire pump. I was excited to go to Folsom Bike after hearing about my friends purchase experience when I went to purchase my own bike. I was greatly disappointed. Not only did they not even give me the 10% discount they were offering the previous day when I first stopped by at the start of my search, they didn't give me any of the items they gave my friend, not even a water bottle. They scratched the handlebars when installing my new grips I purchased and the seat height was wrong so I had to stop by another bike shop to adjust my seat height.

The service was great. We followed the guidance of the salesman, but the bike we got for our daughter is just too big and she can’t ride it yet...so it’s a bit disappointing because we brought her in to be properly sized. Now we have a super nice bike that she has to grow into....

Service was great once I was actually acknowledged... walked around a bit before someone said hello to me.