Philip L.
Ordered on the 7th of Oct
Ordered on the 7th of Oct, and as of the 22nd of Oct I have not received my orders. Wrote in on the 15th and 16th and not much help rendered, asked me to wait until the 20th and if I still haven't received anything I would need to let customer service know again which I did but got no reply. Disappointed that my money has gone up in smoke.
Response from FOLIGAINOct 21, 2026
Thank you for your review, and we sincerely apologize for the frustration and the lack of a timely follow-up from our customer service team. We have reviewed the tracking and can confirm that your parcel has arrived in Singapore, passed through the international carrier/customs process, and departed the international carrier facility in Singapore on October 13. The shipment is therefore still in transit and has not been lost. Our Singapore delivery timeframe is generally 7–20 business days, excluding weekends, public holidays, cut-off times, and order processing, so the shipment is still within the stated delivery window. However, we completely understand your concern given the lack of recent tracking updates. Please contact us at [email protected] with your full name and order number if you have not already done so. We will also follow up on the shipment and make sure you are not left without a resolution. We sincerely appreciate your patience and apologize again for the communication experience. - The FOLIGAIN Team