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WON'T HONOR THE DISCRIPTION
I was missing 2 key components to make this receiver work. The description said it came with speaker wire and plugs but it did not. I tried to get resolution with Amazon and they said contact the seller. So I contact the seller Focus Camera LLC. They said to contact Amazon. So beware when dealing with this company. They will not honor their product. ORDER #112-5191385-1269020 Sony STRDH590 5.2-Channel Home Theater AV Receiver with Speaker Wire Bundle with Banana Plugs and Focus Fastening Cable Ties (3 Items) Sold by: Focus Camera LLC (seller profile) | Product question? Ask Seller Supplied by: Focus Camera LLC (seller profile) **** update Focus reply is a bunch of crap. they never try to work with me or send any other brands or replace ment. All they told me was they wouldn't send me what I was promised. *** new update. When I excanged emails with Focus Camera the lady said she couldn't help and I told her I would have to leave a bad review and she thanked me for being honest. Which my reply was " One of us have to be" so there were communication between me and Focus. All I wanted was the speaker wire and plugs that was part of the order which was left out of the package not the stereo, but NO they wouldn't send me what I paid for. ***UPDATE AGAIN *** Ypou can keep changing your reply I did have contact with you guy. I had to find you online because Amazon Wouldn't do anything and you wouldn't make it right either BOTTOM LINE YOU WOULD NOT STAND BEHIND WHAT YOU SOLD ME.
Response from Focus CameraJan 18, 2024
Hello, I am sorry to read this are you aware that this order was fulfilled by Amazon. Which means they shipped this. I have looked to see if you have contacted us and I do not see any correspondence. Could you have been working with Amazon themselves? What cords are you missing? This item clearly shows that we sent these items to Amazon with this unit: KN-ACCKIT-HT Knox Gear 16AWG Speaker Wire (100'), Gold Plated Speaker Banana Plugs (5 Pairs) 1 FC-HLCT9-10PK Focus Camera Hook-and-Loop Fastening Cable Ties - 9-Inch x 1/2-Inch, 10-pack 1 Are you missing all of that? If you need further help you should send us an email as we do not have any of your information to send you anything. please email [email protected]. Thank you. ******While I understand that you would like what you expected. As stated these items were provided to Amazon for shipment so they should have helped you. If you would like further help please have an email sent to the email address provided to you and I will be happy to send these items to you for the Amazon error. I need additional information. Thank you