FlyErbilReviews of flyebl.com

Sehr schlechte Fluggesellschaft Die Mitarbeiter sind respektlos gegenüber uns. Wir sind am 4. Januar von Erbil nach Frankfurt angekommen und erst zwei Wochen. Danach bekommen wir uns Herr Kupfer. Unser Koffer sind beschädigt. Unsere Sachen sind geklaut wird von 1000 € und die Mitarbeiter sind so schlecht respektlos gegenüber uns ne die hatten das Schuld auf DHL genommen. Ich hab auf mein eigenes Tasche mein Anwalt gezahlt Und wenn ich dort angerufen hab, die sind offen nicht rangegangen. Oft muss ich versuchen, bis die im Telefon rangehen das sind respektlos gegenüber den Leute und ich werde nie wieder mit dieses Fluglinie nach Erbil fliegen, obwohl ich selber Kurde bin. Es ist mir viel lieber, wenn ich mein Geld in dem in einem andere Flug Airlines geben, statt ich in dem kurdische Flug Airlines geben, weil ihr behandelt uns so so respektlos, aber wenn eine Araber gewesen wäre oder eine Türke würde die Fluggesellschaft selbst hinterherrennen und sein Geld geben. Ihr habt einfach kein Gewissen, ihr Heuchler. توزك شه رم له خوتان بكه به س ئيوه شه رم له خوتان ناكه ئه وا له گه ل كوردي خوتان يه كن

Slechtste airlines die heb ik ooit meegereisde. Onvriendelijk personeel, helemaal geen ervaring. Zeer slecht.

Heel erg slecht en respectloos tegen mensen

I highly recommend you do not use this airline its not safe poor service very bad landing and takeoff 🛫 i ever experienced 😡

This is not an airline; it is a criminal operation run by bullies. ​My recent experience with FlyErbil (FlyEBL) was the most degrading, vile, and illegal encounter I have ever had in my life. We were not treated as passengers; we were treated as victims. ​1. ABUSE OF DISABLED PASSENGERS (VIOLATION OF UK LAW) My wife is on crutches. I have spinal injuries. Instead of assistance, the check-in staff (specifically a short woman with curly black hair and her male colleague) openly laughed in our faces. They mocked our physical conditions, shared my private screen data with other staff to turn our distress into entertainment, and created a hostile environment. This is a direct violation of the Equality Act 2010. You didn't just fail at service; you violated our civil rights. ​2. THEFT & EXTORTION They scammed us on baggage weight. They charged us an extortionate fee for 'excess weight' and then forced us to throw the items away anyway. They took our money and refused the service. That is FRAUD. To make it worse, the staff confiscated our food and cleaners admitted they take it for themselves. That is not policy; that is THEFT. You are thieves in uniform. ​3. THREATS & COERCION When we dared to question this abuse, they didn't call a manager; they threatened to call Immigration and Security on us. Using state authorities to threaten paying customers into silence is an illegal, aggressive commercial practice. ​TO THE PUBLIC: DO NOT FLY WITH THEM. They will target you, scam you, and humiliate you if you show any vulnerability. ​TO FLYERBIL MANAGEMENT: This is not over. I have filed formal reports with the UK Civil Aviation Authority (CAA) and the Police for the theft. I have initiated a chargeback for the fraud. I will not stop until this station is investigated and these specific agents are fired. ​See you in court.

If I could give them no stars I would. Honestly, the worst travel experience I have ever had. And I was a child refugee who walked across 3 countries in the winter. We fly today from Erbil to London. We encountered the most disrespectful and arrogant group of people I have ever met. Firstly we were 1 kg over each suitcase. The staff told us 1 kg is fine. But then they said it counts as a total. Mind you all our tickets were purchased separately so I do not know why they were totalling the kg. After this, the Kurdish girl with the curly hair (and the most disgusting look on her face) comes to shout at my old and disabled mum. She then lies to the manager in the white hair and says we were shouting even though all the other passengers were on our side. On top of all of this. After making us put the suitcases on scales they made my disabled mum take them off even though for ALL the other passengers they took them off themself. Mind you, I couldn’t help my mum as I had just recently had surgery for my cancer. Which was explained to them all. The rude, arrogant and uneducated curly haired girl stood there and laughed as my mum was crying in pain. Please never ever use this airline. I literally recommend walking back to Erbil instead.

The biggest liars and scammers going!! They made us throw away so many items as we were slightly overweight. They tried to charge us extortionate amount of money for excess weight (hundreds of dollars) Other people paid the charge and still their items were thrown away!! Liars and cheaters. It clearly said on our booking 23kg per person, yet at check in it was suddenly 20kg. Check in staff were very Rude who training and intelligence. They insult you and are extremely rude to paying customers. They even threatened to call the secret police on us. The simply wanted to take our belongings for themselves. I will never use them again and will also tell everyone I know to never use them. If I can give zero stars I would!

I flew with Fly Erbil from London Gatwick on December 12, and this was genuinely the worst flight experience I have ever had. There was no air conditioning on the plane, making the cabin unbearable. As a result, two passengers passed out and one passenger had a seizure. What was shocking is that the flight attendants did nothing — no urgency, no care, and no proper response to a serious medical situation. I tried to record what was happening because passengers were clearly unwell. Almost immediately, cabin crew approached me in a very aggressive manner, demanding that I delete the video. One particular female flight attendant threatened me, making me feel extremely uncomfortable. I explained I didn’t know the rule and deleted the video, yet the hostility continued. Later in the flight, I went to use the toilet at the other end of the plane. While waiting, the same flight attendant pushed my mother and shouted at her to return to her seat, saying she was not allowed to wait there. This behaviour was completely unacceptable and disrespectful. The attitude, manners, and professionalism of the flight crew were terrible. There was no empathy, no respect, and no basic customer care. Their behaviour made an already awful situation much worse. I paid £725 for this ticket and was left feeling hurt, threatened, and uncomfortable. This experience honestly made me never want to fly again. Fly Erbil needs to seriously fix their service and staff or reconsider operating altogether. I strongly advise others to avoid this airline.