flybreeze.comReviews of flybreeze.com

Breeze Airways could be a game-changer. They’ve got modern, clean, efficient planes with comfortable seats and better-than-average snacks and drinks. But instead of setting themselves apart, they’ve chosen to torpedo their own reputation with abysmal customer service that makes even Spirit and Frontier look generous. When you book a flight on Breeze, you’re rolling the dice and praying for a smooth trip. Because if something—anything—goes wrong, you’re stuck. No refunds. No meaningful compensation. No accountability. You might get a few expendable miles as a pity offering, but don’t expect a real resolution. Customer service? Don’t make me laugh. There’s no phone support, just a painfully slow text-based system that feels designed to wear you down until you give up. Have a legitimate complaint? Good luck. Breeze isn’t listening. It’s baffling. With just a shred of decent customer service, Breeze could leapfrog not just budget airlines but many major carriers, too. Instead, they’re sprinting in the wrong direction, dead set on proving that yes, things can get worse. If only…

They are supposed to accept checked bags for flights up until 45 minutes before departure. I got there 1.5 hours early, waited in line for 30 minutes for them to tell me that they stopped accepting bags and that I wouldn’t be able to check my bag. I still had an HOUR until my flight left. This caused me to miss my flight because I can’t just leave my bag at the airport. And the employee was fully yelling at me while I was trying to be calm and respectful and just ask why they stopped accepting bags 15 minutes early. They then proceeded to take off early, and there were multiple other people in line that missed that flight so I’m pretty sure they overbooked and closed the ticket counter early so they wouldn’t have to compensate people. The worst experience I’ve ever had with an airline, they looked understaffed which sucks but that is not an excuse to just disregard the rules.

On September 19, I booked a round-trip reservation with Breeze Airways for my wife and me for a business trip to Newburgh, New York. Our outbound flight (MX844) was scheduled for 4:00 PM, with an arrival time of 7:10 PM, and we planned to return on October 27 on flight MX845. I chose Breeze for the affordable fares and convenient routing into Newburgh. However, just before departure, I received a notification that our flight would be delayed until 10:00 PM, meaning we’d arrive at 1:00 AM. This was a significant problem, as there were no transportation options upon arrival, and it was essential for us to reach Newburgh at the originally planned time. Ultimately, we had to book a last-minute flight with another airline into Newark, which is two hours from our destination, costing us $823.90. On top of that, we had to rent a car for another $221.75 to complete our trip. In total, this delay cost us $1,045.65 in unplanned expenses. I reached out to Breeze Airways' customer support to request reimbursement, but this experience has left me extremely disappointed. What should have been a simple travel plan turned into an expensive and frustrating ordeal. Additionally, I discovered that even after flight MX844 was canceled, Breeze’s website continued to sell seats for that same flight. I believe this is fraudulent behavior, and I have documentation to prove it. This lack of transparency and accountability has eroded my trust in Breeze Airways. Based on the unreliability and costly inconvenience we endured, I would not recommend this airline.

I was looking for a long distance direct flight since Delta no longer offered it to my destination. I came across Breeze and did my due-dilignece and read all the reviews. Most of the bad revews were about specific issues on a particular flight. I've flown a lot over the last 50 years and know nothing is perfect so I gave them a chance. I especially liked the Breeze Ascent seat option—basic business class with no thrills and at half the price. My flights went well, no issues either way, a clean plane with clean restrooms, and friendly agents. My only recommendations would be for more ground agents to assist baggage. Maybe I was lucky, not sure.

lost points. i should have points from my canceled flight.

They don't have customer service that you can call and I reached out via FB chat and Text as they requested and the bots had me speaking in circles just for me to get left on read and no support was provided regarding my refund request when my flight got canceled due to the hurricane. Poor service and I don't see this airline being around long.

They nickel and dime you for everything. We upgraded to the best package on the way to our destination. On the way back we had the "Nicer" package which includes internet. On our way to the destination we just logged in and had internet. On the way back it was charging $8.00. OK, fine so there wasn't internet. The reason for my complaint is that Breeze's customer service is horrible. Told that even though I paid for a package that included internet they are not required to provide it. That was their apology. So, I bought a package that includes internet and customer service says they don't have to provide it. Where I come from that's called false advertising.

They overbooked my flight and told our family of 4 with two young girls we were not getting on the plane. It seems illegal to accept my money months in advance just to take seats away when convenient for them. The staff showed absolutely no concern that their next available flight was in two days. It was a clear "not my problem" response. They actually seemed to blame the 14 customers booted from the plane and then called the police on us. Fortunately, the police sided with the customer and they were also disgusted with the airline. They were late departing and returning.