FlybonzaReviews of flybonza.com

Con artists - don’t use them! Cancelled our flight on the day even though it was delayed the day before, so they knew there was an issue. we werent even notified of the cancellation we saw it on the board! try and contact them regarding refund and compensation and radio silence. not a legitimate airline, dont use them.

Booked flight with Bonza Airlines. Tried to reschedule due to circumstances beyond my control but apparently this was not possible. Despite paying for cancellation coverage airlines responded with "no refund".

Just secured more tickets with Bonza Airways for September. I've bought more, and I'm hopeful the experiences will be just as good as before. Safe travels ahead! On a related note, my experience with Bonsai Airways was exceptionally smooth during our recent flights to the Gold Coast. Not only were both flights punctual, but the entire journey was marked by a seamless process. The airline staff displayed a commendable level of friendliness, contributing to the overall positive atmosphere. Admittedly, I was initially hesitant to choose Bonsai Airways, considering the prevalence of negative feedback and the airline's relatively brief operational history of just over a year. However, recognizing that teething issues are inevitable in the early stages of any business, I decided to take the chance. Fortunately, my decision proved to be a wise one, as any potential kinks did not impact the enjoyment of my holiday. The flights were reliable, and the service exceeded my expectations, making for a fantastic travel experience. I appreciate Bonsai Airways for providing a positive and memorable journey to the Gold Coast.

I've tried contacting Bonza through the App chat line. Waited hours over 4 days. Absolutely hopeless, needed my confirmation number to check my booking. I didn't receive any emails either. There needs to be a human for phone contact

Absolute shambles of a company. Zero customer service, they put their head in the sand and hope these thousands of unhappy people will eventually forgive and forget. I expect to see ‘liquidation’ mentioned in the not so distant future. What an unremarkable entrance into the industry!!

Cannot be trusted. Cancelled flights and didn't bother to tell the booked customers who have to find out by accident. There is no customer service and refunds will take at least 28 days, probably more. Avoid this airline. Would have given zero if this was an option. Update: A month after cancelled flights, they're now inviting passengers to check in for the cancelled flight. Repeat - hopeless! Further Update: This airline's a disgrace. Still haven't received refund for flights cancelled well over a month ago. They should be ashamed of themselves.

My experience was great...First time I could fly between Whitsunday Coast and Coolangatta..Loved it ! Love the all Aussie in flight menu .the plane was nice too ! I hope they can maintain the route ..the last 15mins was like a scenic flight

Avoid Bonza!Bonza cancelled our flight 6hrs prior leaving us scrambling to find another flight back via a different airline, this came at a heavy cost having to book a same day flight, we also had a hire car due back at Avalon airport, our new flight was from Tullamarine so we had an additional cost to change the drop off point, also having to race to get to our now earlier flight left us no time to refuel the hire car therefore we were charged double at approx. $4.50 per litre, more money lost. The link Bonza sent for a refund did not accept our flight number, they have no email or phone assistance to get help. Tried to contact them via the only way possible via their Chat link on their App/website, this was during their reported available hours, they didn’t respond until the following afternoon yet you’re not told how long the expected wait time is, or if anyone has even seen your original message adding to the stress. Now I have to wait up to 28 days to see if they’ve refunded me. Booking with Bonza ended up being an expensive mistake.