Flybonza is listed under Airlines & Air Travel.
Flybonza (flybonza.com) has 57 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Philip M.
The flight was due to depart at 6am , why take until 5.45 am to give passengers notification that the flight will be cancelled without any offer of a new flight time . A complete waste of time and money trying to get a new flight home ' This airline lacks any business ethics in the way it operates causing lots of stress to it's customers and it doesn't have any direct communication with staff who could help customers with any inquiry .
Helani S.
rating is zero. 5Days before the flight, I got an email saying flight is cancelled but nothing about refunding or rescheduling. No number to call. They don't reply for emails even. Their chat doesn't work either. Worst airline . I booked via Agoda and got my refund after two weeks.
Mitchy K.
Bonza has stolen my money and my ability to rebook another flight. I don’t want a credit - I want my money back so I can use the funds to book another flight. This is blatant theft & thuggery. Bonza cites ‘operational issues’ as the reason for the flight cancellation - how is this our fault? We had a call from the ‘Bonza’ reservation team - they want to charge $75 to refund our initial funds. I am taking this further and looking to engage with legal & media support.
James
We had a flite canulation Dec 2023 Rockhamp to Gold Coast . Return. Still no responce or refund. I was hopeing for a refund before you go bust ! 11\12\2023 18\12\2023 Very bad service, even worce then Ryion air. UK.
Kim
Still waiting for Bonza to come back to me on a flight that was changed from evening to morning making us lose and entire day of our travel itinerary. The only solutions provided by their customer service team was for their passengers to incur additional fees for changes that they made to their flights. We are not the only ones impacted by this change. How do decisions like this get made without accepting any responsibility for these changes and helping customers find an alternative. This is our first Bonza trip and it will certainly be the last with this kind of service and don't care attitude. Departure: Cairns Airport (CNS), Airport Avenue, Cairns City QLD, Australia Destination: Sunshine Coast Airport (MCY), Friendship Avenue, Marcoola QLD, Australia
Jason P.
To whom it may concern, Bonza is making this very hard and there seem to be no one to talk to. I wanted Bonza to succeed in helping Australians but the way I'm being treated is discussing. If you can't suck it up and do the right thing I'll be calling the ACA to see what the ombudsman can do about it. Respectfully Jason Page
Jess A.
DO NOT BOOK BONZA!!!! They will change your flight to a completely different time with no alternative options, you cannot call them, their email doesnt work and either does live chat. A complete joke of an airline.
dontin
Worst airline in Australian history. Not enough passengers on flight out of GC so change our flight to Sunshine coast. Had to travel through the night by coach arriving at SC airport at 5:00 AM. Next flight delayed an hour and very tired young children.the staff were not even nice. Don't fly Bonza!
