FlyachillesReviews of flyachilles.com

I placed an order for 4 outdoor lamps for a house I am building. I placed the order on April 28th. Tracked the shipment and on May 15th it stated it was released from Customs (yes, Customs) merchandise is coming in from Hong Kong!!! If I would have known would have never bought from them!! They advertise offices in NYC. I called the 888 numbers and was told it would be looked into and would get back to me. Still waiting. Now, it stated May 23rd, is in United States in transit (whatever that means). It is now June 2nd, I tried reaching out to the 888 number and they keep hanging up. I sent an email and will await an answer - if ever. I don't know where my packages are...it is quite frustrating. My next steps will be to take it to my bank.

I made a purchase on Saturday when you have no in person business hours. I had been interested in a solar powered spotlight I saw at your website for several days. On Friday I decided to buy it because you were offering a code, FLY20 for $20 off ANY PURCHASE AMOUNT. When I tried using the code while checking out I was told it did not apply to the item in my cart. I tried using the chat but that got me nowhere. I tried calling your number on Saturday but you only answer the phone M-F. I was reluctant to buy the item, but against my better judgment since I felt the code was deceptive and maybe your company was as well, I made the purchase. For that reason I am unhappy with my experience to date. I contacted Flyachilles on Monday, May 26 by phone to follow up with an email they sent me late Sunday night. While they apologized for my having had a bad experience and offering me an additional $10 "in good faith" (I don't see evidence of this additional $10 discount as of yet ) and asking me to take down my negative review, the person I spoke to today in customer service lied to me about my not trying to use the code FLY20 in checkout and having it denied, then lied about being able to use "multiple coupons to get more discounts". She also said I should have contacted them when I was experiencing the problem with the order, knowing fully well their customer service was closed at that time. She was rude and argumentative so I hung up on her. I will definitely not use this business again!

You over charged me $108.16 I used discount code using code FLY15OV3 for 15% off! Please refund me $108.16 or cancel my order #AOU8RWW4I and refund my $777.96 payment.

SCAM COMPANY!!!! I was looking for modern, simple lighting I couldn't find anywhere else, so against my better judgment I took a chance. They sent me the TOTALLY WRONG PRODUCT then refused to refund my money. SUPER sketchy responses. DO NOT BUY ANYTHING FROM THIS COMPANY!!

These guys are really not good. Do not do business with them. Their products are not certified in the US… my electrician refused to use them. I reached out to return them and they offered ridiculous terms … I would never buy anything from them without having a professional look over their specs

Haven’t received product yet!

Do not use this company. They will not give an address for "approved" returns. The address listed states: Not for returns. All attempts are via email and chat im with "David". I am willing to update this review if a return address is provided. Thank you.

Do not buy from this company if you are in the US. I ordered 3 expensive outdoor lights, one of the globes was smashed to pieces, they do not have a UL listing for legal instillation, the mounting bracket does not have a distance that coincides with any round boxes in the US. Our electrician who has 15 years of experience could not find any instructions and could not believe this company can ship to the US. I am awaiting word from the company regarding a refulnd.