FlyachillesReviews of flyachilles.com

Response from FlyachillesJul 24, 2025

We strongly reject your accusation and firmly deny any claim suggesting our business is a scam. Flyachilles is a legally registered company that has served many satisfied customers across the U.S. and internationally. Your order was shipped with a valid international tracking number, and we clearly communicate shipping timelines and fulfillment locations during checkout. Claims of “fake tracking” are inaccurate — international tracking updates can sometimes be delayed due to customs processing, which is outside any merchant’s control. We stand by the integrity of our business, our customer service, and our logistics process. If you have a specific concern, we welcome you to contact us directly at [email protected] with your order number so we can assist you appropriately. Baseless accusations not only mislead others but may also violate platform policies. Flyachilles Team

Response from FlyachillesJul 15, 2025

Dear Customer We’re truly sorry to hear about your experience. However, we must clarify that Flyachilles is a legitimate and verified business — labeling us as a “scam” is both inaccurate and unfair. Your comment regarding a fake tracking number appears to be the result of a system error, not intentional deception. We sincerely apologize for any confusion this caused and are actively reviewing the issue. We encourage you to reach out to us directly at [email protected] so we can resolve this matter properly. We stand behind our products and service, and we do not ignore our customers. Thank you for bringing this to our attention, though we kindly ask for fair and honest feedback based on facts. Flyachilles Team

Response from FlyachillesJul 4, 2025

Dear Julian , We’re truly sorry to hear about your recent experience, and we deeply regret that the issue with your order affected your Fourth of July event. We understand how important timing was for you, and how disappointing this situation must have been. After reviewing your order, we found that the items shipped matched the specifications selected at checkout—30W Spot Light. We realize that this may have been an honest mistake during the purchase process, and we absolutely would have accepted a return or exchange to correct it. That said, we also understand that with your event approaching quickly, the timing didn’t allow for a resolution in time—and for that, we sincerely apologize. Missing your show was never something we intended, and we take full responsibility for not being able to assist you sooner. At Flyachilles, we care deeply about our customers’ experiences, especially when they’re relying on us for important moments. Please feel free to contact us directly—we would like to make this right and offer compensation for the inconvenience. Thank you again for your feedback. It helps us improve. Sincerely, The Flyachilles Team

Response from FlyachillesJun 16, 2025

Dear Judy, We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused. It’s never our intention to create such confusion or inconvenience. We understand how upsetting it must have been to deal with a return that didn’t go smoothly. We’ve looked into the situation and it seems there was a miscommunication regarding the return address, and for that, we take full responsibility. We are currently working with UPS to resolve this issue and ensure the light is returned properly. We would also like to fully reimburse you for the $55 shipping cost — please contact us at [email protected] so we can make this right. At FlyAchilles, we care deeply about customer satisfaction and we’re committed to doing better. Thank you for your honest feedback — it helps us improve. Sincerely, FlyAchilles Customer Support Team