FDEReviews of flowerdeliveryexpress.com

I ordered flowers @ 2am 1-31-16 and received an email @ 1pm 2-1-16 stating they where having problems where I was sending the flowers and offered $100 coupon to be used to reorder a more expensive flowers. I had paid extra for same day delivery on the 1-31-16 and they didn't deliver the flowers. I called 7 times and was on hold hours and when I asked for a refund they disconnected the call. They told me they sent my info to the head office and that the roses would be delivered and the home office would contact me. I haven't heard from them but I emailed customer service and told them as well as telling the people on the phone to cancel my order. It's 2-2-16 and I haven't heard from them. Still no roses delivered... They are Scammers

I am currently on the phone with a rep from flowers express. I placed an order for a funeral arrangement to be delivered on Thursday to my best friends house. I placed the order on Wednesday. Friday night my friend asked me for my parents address to send a thank you card. i asked out of curiosity if she received my flowers and she said no. I called the company and was rerouted 3 diffrent times and the representative finally got on to process a refund and before agreeing to process the refund spent 20 minutes offering me half refund and to still deliver the flowers. I asked numerous times to speak to a supervisor and was told they are not allowed to have supervisors get on the phone. Also so during the process I was told it was my fault for ordering the flowers the day before and that I should have called them throughout the day Thursday myself to verify delivery and included telling me I was at fault for not following up. finally I was told I would get a full refund and they would still delivery a dozen roses on my behalf and while trying to process the request i was told never mind they couldn't do that anymore. Finally after 78 minutes online I was given a full refund and advice to not wait until the last minute to order flowers. i can't really describe in writing how rude I was felt and how bad the demeanor of the support team was. They spend almost the whole time blaming me and be unresponsive and unwilling to help. This was by far the worst online ordering experience I have ever had. I will be researching how to file a BBB complaint, something I have never done in the past and will save this post and seek out all other review sites for this company. No one should ever have to experience what we did while helping someone who is going through losing their father.

The flower looked good and got there on time but i wasnt paying very good attention when i orderd them after all the fees that pop up i payed 85 for a set of flowers that were on sale for $37 and a $5. She I called that hold me there was a $20 service fee a $6 S&H fee a $1.99 fee that I could have oppeted out of if I would have checked a box in fine print. Them that hold me I could challenge the $1.99 fee if I wanted too. I learned my lesson to look a a lot closer to these things and to not use FDE again

I ordered an $80 Cala lily to be sent to a funeral. When we got to the funeral, there was a small pathetic kalanhoe that was in poor health. I called the same day to resolve the issue. I was on the phone over an hour and a half before I got to talk to a person. I was asked to get the plant back since it was the wrong one... On top of being embarrassed by the quality of the plant then was asked to take it back! I can't think of a more disrespectful request. I was told I would be called back to resolve this issue- 4 days later no call back, I have left several messages and called many many times.... This issue is still unresolved and I'm now out $80 for nothing! I will never use this company or recommend it to anyone!! Proflowers is much better- don't waste your time or money!!

I ordered the wellness flower package with the balloon. They did not deliver the balloon, only a vase with flowers. I know it the thought that counts but I thought their website was a bit deceptive. I felt cheated...

Seriously, called 3 times, waited nearly 20 minutes the first call and no one picked up, second call about 11 minutes and asked a question and was redirected then disconnected, third time pushed me over the edge. The worst customer service, the biggest scam, after you push order online, all of a sudden you see these fees pop up that weren't specified, try to call and complain and you can't get through. OMG, do no do business with this company!!

Should have read the reviews for this company before ordering with them. They lure you in with their ads of low prices and in the end you are paying a fortune!! Then when you call in they put you on hold and never get back to you!! Scam!!!!! Never order from this place!!

Total waste of money and when I called, a woman "transferred" me to a different customer service line that just rang and rang and finally I was able to leave a voicemail. They NEVER called me back. I called again and the gentleman was polite but not helpful. Will never use them again.