Florists.comReviews of florists.com

Horrible customer service, delivery was supposed to be made the day prior. The next day was sent a notification that the delivery was unable to be made to a residential location. Customer service was zero help after explaining the situation with them. Would not recommend this company for any service at all.

Total nightmare! Florists.com should be called Florists.CON because that’s exactly what they are. Good luck speaking to someone willing to help. Hold times and callback times can be around 3 hours! The flowers I ordered were delivered a day late, and to make matters worse, the delivery person was caught on camera crashing into the recipient's garage door, dropping off the flowers, and leaving without even leaving a note! I tried contacting customer service to resolve this issue. They assume NO RESPONSIBILITY for anything and won't even attempt to help rectify the situation. It looks like the police will have to get involved at this point because Florists.com doesn’t care about its customers. Do yourself a favor and save your time and money. Go elsewhere—anywhere else would be better than this disaster of a company.

I ordered flowers for my mother because my dad passed. They said they would be delivered that day. We were at my moms house all day with no delivery. That night I got an email saying the attempted delivery. That's a lie, like I said we were there all day. Next day called and they said that they would get them there that day. Nope, got a call from the supervisor saying the company they were using didn't gave the arrangement I wanted. I was heated and told them to make sure it was beautiful and similar to the other and to get it there now. Nope never got the delivery. So disappointed after such a terrible time in our lives. NEVER USE THIS COMPANY!!!!!

Ordering from Florists.com was the best experience I've had with any store. The flowers were delivered on time, were fresh, and looked just as beautiful as depicted in the picture. The packaging was also excellent. Previously, I had ordered flowers from From You Flowers (they were delivered three days after my sister's birthday) and 1-800-Flowers.com (where the quality of the flowers was disappointing). But, Florists.com exceeded my expectations. However, the only issue I had was with their customer service. I received no updates on my order status, which remained "confirmed" until the flowers were delivered, leaving me uncertain if my order had even shipped.

BAD!!!Don’t use this company. Did not deliver flowers. They said sorry we didn’t call you to tell you the florists didn’t have the flowers. They were a mixed floral arrangement, nothing out of the ordinary . My parents waited all day for the delivery to not show up, which I paid extra to have same day delivery. They told me that the soonest they could have it delivered was two days later. I asked for a refund, they said it will be refunded between 35 and 45 days later. BAD

Unreliable service. Don't use if you actually want flowers delivered. They'll bill your card but can't seem to find a way to return your money until 5 days later after they cancel your order.

Worst service ever and not even able to get flowers delivered in the end. After over 1 week delay and excuses why their partner couldn't deliver I suddenly got told we just refund you. In the meantime delivery promises were not stuck too and even upgrade which were promised got forgotten.

Horrible experience, ordered flowers, got delivery confirmation only to find out they weren't delivered. That's an internal notification per customer service for the local florist to actually deliver the flowers. What?!?! Order actually gets delivered and it looks NOTHING like what I ordered, 3 flowers and a bunch of green leaves. It's bad, like pre-k, but still love your child bad. Ask for a redelivery, never get it. Reach out and I'm ghosted. Never again