Jennifer N.
Great selection of quality flooring choices
I was very happy with the selection of flooring available at the store. The instalation was fast and efficient and the flooring installers were professional and did a wonderful job! The salesman I worked with was such a nice man and very prompt with responding as well. What I struggled with was that there were many changes to the actual quote by the time I did the installation it wasnt even close to my original quote. I dont feel as though the salesman knew the product so didnt quote me correctly for the installation I needed. Maybe there would not have been as many changes if he had taken better notes of our conversations, spoke with the flooring installers prior to quoting, and knowing the product would have given him a better understanding of the limitations/specs of the flooring to ensure proper quoting at the start instead of adding on at the end. He had to reffer back to his manager on a lot of things which Im sure was frustrating for him as well!
Response from Floor to Ceiling Carpet One Floor & HomeSep 18, 2017
Thank you for the reply Jennifer and of course for your business. I believe you were working with Mark when he first started here. As with most new jobs there is a tremendous amount to learn. It sounds like we were able to complete your job to your satisfaction. The is and always will be our main goal here. Thank you so much for your patience during this process as sometimes things do not always go the best. We appreciate your feedback here as we are always trying to improve in every area. And thanks again for giving us the opportunity.

