Sandra & Hogan M.
Bad experience
Do not use this company to do your floors. Initially they were very good when making the appointment to quote the floors. Then it all went down hill. The flooring and necessary parts were not ordered so there was a delay. Then another delay because the initial ordering of material was not done correctly. What was suppose to take 3 days turned into two weeks. After all the materials finally came they had to fix some issues with the floor because it was not installed correctly. I am now trying to get a hold of the supervisor so we can get a final inspection to address the torn carpet, moving planks and incorrect transition install but my calls and texts are being ignored. I will be hiring another flooring company to fix the issues since Floordaddy doesn't seem to stand behind their work.
Response from Floor DaddyOct 16, 2025
Hi Sandra and Hogan, We want to sincerely apologize for the experience you had with Floor Daddy. We understand how disappointing and frustrating it must have been to face multiple delays, material ordering errors, and installation issues when you were expecting a smooth three-day project. Having what should have been a straightforward job stretch into two weeks is unacceptable, and we are truly sorry for the stress and inconvenience this caused. It’s also very concerning to hear about the issues with communication and lack of follow-through on the warranty inspection. You should never feel ignored when trying to get help, and we take full responsibility for not providing the courtesy and responsiveness you deserved. We also regret that you are now considering hiring another company to fix the issues, as our intention is always to stand behind our work and make sure our customers are satisfied. Please know that we are reviewing your feedback seriously with both our operations and customer service teams. Delays, miscommunication, and missed follow-ups are not the standards we hold ourselves to, and your experience has highlighted areas where we need to improve immediately. While we understand that your trust in us has been impacted, we would still like the opportunity to make this right for you. If you are open to it, we can have a senior manager reach out directly to schedule an inspection, ensure the torn carpet, plank movement, and transition concerns are addressed, and follow through on the warranty service you were promised. Thank you for sharing your honest experience, Sandra and Hogan. Your feedback will help us correct our internal processes so that future customers don’t encounter the same issues. We deeply regret that we fell short for you, and we are committed to doing better.