George
I TRIED to book a flight
I booked a flight, received a confirmation email and all seemed good. Two days later I receive and email saying my flight has been cancelled. I phoned Flightsbird and spoke to someone who told me the flight has been cancelled. I said I know, but why? He said the outbound leg was oversold and that they tried to reach me 2 days ago but unsuccessful. I have one phone, which he repeated correctly over the phone. I have no missed calls, no messages. He said they called but couldn't reach me. They have my email and phone and I had no communication, but the one two days after my confirmation email. He basically called me a liar and just repeated that we notified you. My email is timestamped two days after the confirmation. He said all he could do was rebook and it was about $300 more than the original ticket I booked. Notifying a customer two days later to tell them their flight is cancelled is totally unacceptable, never mind calling the customer a liar...DO NOT BOOK WITH THESE INCOMPETANT PEOPLE.
Response from flightsbirdNov 9, 2017
Dear George, Greetings from www.flightsbird.com. We understand that your recent experience with our company has not been satisfactory and we apologize for the same.We strive for continuous improvement and every feedback provides us with an opportunity to fix our problems. We tried locating your booking with the limited information we had however could not get any details. We request you to please write to us on [email protected], with your booking details and give us an opportunity to come up with a resolution. Best Regards, Customer Service Team Flightsbird