FleetfeetReviews of fleetfeet.com

Shop Instore ONLY In-store experience was top notch, but they didn't have the color I wanted in my size so I ordered two pairs of shoes online. The first pair came and were perfect, the second pair were WORN with hair in the laces. I reached out to customer service and they were super unhelpful and just directed me to email photos of the shoes. Never once did they take ownership of sending me used/worn shoes. My advice - take advantage of their in-store technology to find the shoes for you and then order directly from the manufacture.

My partner and I went to the Newport Ky. store today. Amy greated us today as soon as we came in. She was so very helpful and very knowledgeable and explained everything in detailed. Her personality was extremely enjoyable, we never felt rushed by her. Amy was excellent and very personable.

Warning: they offer no assistance with defective products after 60 days. I purchased a pair of Saucony running shoes in store. Both shoes ripped in the same spot above the sole after only 3 months of use, a few runs. They refuse to help and do not honor the product warranty offered by Saucony. I spoke with three different people and they all said there was nothing they could do. Do not purchase shoes from fleet feet, I recommend buying from the brands directly so you have the warranty if something goes wrong.

Over priced gimmicks.

I had shopped at the Fleet Feet in Pleasanton CA for over 20 Years and received excellent service and shoes. I purchased an unknown brand KARHU running shoes that split in 3-4 months. I have at least 3 pairs of rotating running shoes and by no means run marathons-chubby mom walking dogs!. Franchised Pleasanton claimed to not have my receipt for that transaction after I PROVIDED a COPY OF THE RECIEPT! said that they could not find the transaction...what liars and how convenient!

Love their Nashville location. Very friendly staff that are very knowledgable as well with any questions I have. Would highly recommend checking them out!

I would highly recommend Fleet Feet in Strongsville, Ohio to anyone looking for running shoes. The employee helping was Isaac Wilson, very knowledgeable, patient, not pushy, listened-well and was just a good guy. I felt genuinely cared for. Performed the 'Volumental' scan (pretty cool) and found me several shoes in my style & price range.

Whats the deal with this store not having a customer service number for customers to contact about orders shipped and such? They take a while to get back to you through email. They also do not allow canceling orders once placed online? Wth is that? When you email them to cancel even before an hour, they state they are not able to cancel any orders also?