FleetfeetReviews of fleetfeet.com

This was one of the most disappointing and time consuming shopping experiences I’ve had with a specialty running store, and I’m sharing it so other runners can avoid the same ordeal. On Sunday 7/26, my boyfriend and I went to Fleet Feet North Miami to buy On Cloud running shoes. The store didn’t have his size, but the associate promised they would ship the correct pair from Coconut Grove the next day, email the receipt, and send a FedEx tracking number. None of that ever happened. By Friday 7/31, we still had no shoes, no receipt, no tracking, and no proactive communication from any store. When I called on Friday morning, Pablo (the owner) said the wrong shoes had been shipped, then promised a new pair for Saturday delivery and tracking “by the end of the day.” No one followed up. Later that afternoon, a manager at the Kendall store spoke to me rudely (“I know who you are”) and repeated the same shipping promise again with no tracking, no update, and no accountability. On Sunday 8/2, I called Coconut Grove and spoke with Manny, the only truly helpful person in this entire process. He tried to track the order and was waiting on Pablo for the FedEx number, which never appeared, confirming the shoes hadn’t actually been shipped as promised. Shortly after, Pablo texted that they were sending the shoes by Uber courier with two pairs of socks “for the inconvenience.” When the package arrived, we opened it and found a mismatched pair: one black/white left On Cloud shoe and one white right shoe in a different style we never ordered. As you can see from the attached photo, we ended up with two different shoes instead of the correct pair. I called Pablo again; he admitted it was a “big mistake” but said he couldn’t process a refund until Monday when accounting opened. At that point, we were eight days past the original payment, with no usable shoes, a mismatched pair we can’t wear, and still no refund in motion. Bottom line: Manny at Coconut Grove showed genuine customer service, but Fleet Feet’s leadership and operations across North Miami, Kendall, and Coconut Grove were disorganized, uncommunicative, and at times rude. Multiple broken promises, shipping errors, and delays on something as basic as a refund have completely eroded our trust. We will not be shopping at Fleet Feet again or recommending them to other runners. What I expect is simple: a prompt full refund, clear ownership of the repeated mistakes, and real improvements in staff training, inventory controls, and customer follow‑up. Until Fleet Feet can demonstrate that level of accountability, I’d strongly encourage other shoppers to be cautious or take their business elsewhere.

Shop at west Hartford. all the time. Today while trying to buy another new running shoes was told Ld I needed to take off my socks and put on Theirs. Mind you in all the years I have shopped here with my family this has never happen nor have I been asked to use their socks to. Try on shoes reused to let me try on shoes unless I conformed Sorry Mike. Will shop elsewhere I also saw other customers being waited in by others sales people leaving their “ Nike” socks on.

They sent me Hokas that had been worn. Have been a customer for 8 years and that ends today. Not acceptable that they failed on quality control based on being a specialty store. I had to return at the local store which was totally inconvenient. At least they were apologetic. Don’t order online from Fleet Feet and don’t bother to shop at the store as they can’t offer much if you have wide feet.

How do you change my date to a day later then you originally scheduled even though I have paid for expedited shipment? What a joke this place is. I could have ordered it through Asics and gotten it earlier. . .

TERRIBLE RETURN POLICY Bought Hokas and inserts to try to help my son's foot pains. They didn't help, but no big deal. The problem is the inserts fell apart after 45 days. The exchange policy is 30 days, so it's a complete loss for me and my son. The employers were unhelpful and didn't care. Just know ANYTHING you buy is non refundable, even if it's one day after 30 days. No store credit or exchanges or even an apology.

I went to the Broken Arrow Oklahoma Store to purchase some HOKAs or OnCloud shoes in January 2026. The sales person evaluated my feet using the Fit Process tools and recommended me purchasing TOPOs. I have 5 different pairs of running/walking/training shoes from different manufacturers and have a professional job that requires dress shoes, so I don't wear any shoe daily. I started having foot pain that lead to an Orthopedic visit. After much evaluation and elimination it was determined the pain was cuased by the TOPOs. This process clearly takes longer than 30 days. The FleetFeet store refused to give me any accomodation for these shoes that I can't wear, even though they told me to buy these. I had never heard of TOPOs and I would never have purchased TOPOs if not for the FleetFeet employee recommending them based on their Fitting Tool Analysis. The FleetFeet store refused to give me any financial accomodation, citing their 30 day return policy. This is incompetence at its finest.

(This review is for the Fleet Feet RALEIGH) I have been a loyal customer of Fleet Feet for over 10 years and have recommended the store to many friends. I also brought my kids there for years when they were running XC, so our family has purchased many many pairs of shoes from Fleet Feet. I purchase running shoes there every 4-5 months and, until now, have never once returned a pair of shoes or complained. My most recent purchase was $180 pair of Saucony running shoes. After only about three weeks of use, the sides of the shoes began to wear down significantly. Given my long history with the store, I brought them back expecting at least a conversation about the issue and perhaps some assistance. Instead, the experience was extremely disappointing. The staff seemed disinterested and abrupt, and the interaction made me feel as though I was trying to pull a fast one being dishonest about the issue. After more than a decade of loyal business that was incredibly insulting. Rather than taking the time to understand the problem they insisted it was my issue and possibly the use of gym equipment! The solution they offered was simply another pair of shoes priced lower than the ones I had purchased, and the overall tone felt like they just wanted to move me out the door as quickly as possible. It's unfortunate, because Fleet Feet has always been a store I trusted and recommended. I hope management takes customer loyalty more seriously in the future.

I stopped in the Blue Ash store in Cincinnati and it was extremely busy. I had shoes in my hand and waited for someone to help me. No one looked or acknowledged my presence. I then asked a sales associate if I needed to take a number or something and he told me to scan the QR code which I then did, and it showed I was #2 in line. I sat and waited and someone walked through the door, looked at the shoes on the wall and the same sales associate came up to them asking if they needed help. I told him that I scanned the QR code like he told me to do and that I was waiting there for a while. He told me he will get with me soon and I told him he will not because I was leaving. I then went to their competitor Tri State Running, and they were super helpful and friendly. Tri State Running just earned a long-time customer.