FleetfeetReviews of fleetfeet.com

Poor customer service! Customer service wanted me to return two popped open gels from my order. I have been a consistent customer with 20+ orders in the last three years. I order gels through the site since they are the same price as other sites but can earn rewards points. The gels always come poorly packaged. And this last order the gels were so shoved into a small box, two of them popped open, and the package was dropped off overnight so when I grab it in the morning, it's a stick mess and has got ants. I contacted Fleet Feet support and was asked to return the opened gels to get replaced. Seriously, like I hadn't already thrown the gels away.

I went I. To purchase a pair of shoes. The salesperson wanted to know my name, asking about what type of sock I wear. I politely told him I was shopping for shoes, not socks. I was not in the mood for sales gimmicks. Long story short, I walked out and purchased the shoes from Amazon.

The sales associate spent plenty time with me. Bought Brooks Ghost shoes and they fit very well, felt great, but after just under 6 months the plastic support inside the back of the heel bent down and caused a sore on my achilles. The warranty is 2 months, but I cannot wear them anymore, and for $220 i expected more. I've had Rockport and Dunhams for about the same price or less, and they lasted for over a year. They offered 10% off the next pair but that's not going to work for me, i'll go buy Dunhams or Rockports.