Flagstar BankReviews of flagstar.com

All I can say about this bank is that their only intent is to lock up your money no matter what. They don't have any limits on incoming funds into the accounts—they accept hundreds of thousands very easily, but when you need the money, you can only transfer up to $40,000 in a month. So, you are better off closing the account with them. However, they have these complicated and malfunctioning processes intentionally put in place so that they can keep the money for longer periods. The account closure also may take some random amount of time, mostly not less than 15 days. They say you can transfer $10,000 on a daily basis, but that is also impeded by their ineffective and dishonest process. When you submit a transfer, they send an email to you at a random time later, not while you do the transfer. And they expect you to verify the email within an hour or so, or your transfer will be canceled. That means, you need to be constantly checking your email. That email can also go into your junk/spam folder, and you may not even notice it. Moreover, once the transfer is canceled, the money won't be credited back to your account for about 3 days, at least. Then your next transfer will be blocked because you may have reached the limit. It doesn't matter even if a transfer is canceled; it will still count towards your limit until it is deposited back into your account. Only people with dishonest intention can design such a process! Please stay away from this bank! This bank doesn't even deserve a one-star rating, but I guess I have to give at least one star to provide feedback.

Would give it negative stars if possible. Borderline criminal activity. Will no let me pay off my quote without a wire transfer, but they take all my payments online just fine. To pay off the loan but keep it open is $121 less than to pay it off and close the loan. Do not engage - there are WAY better institutions out there. Go by a credit union - don't give your money away to these crooks. Where is the law any more?

Borderline criminal banking institution. They will lie and lie and lie on recorded phone calls. They even lie in their BBB response despite the fact that they know that I recorded the phone calls. Jessica from the office of the president is as bad as the rest of the customer service representatives. I was repeatedly lied to on recorded phone calls, kept from my money and locked out of the app. I am considering a lawsuit against this bank. I might even join in on a class action suit! It sounds like we should all get together and Sue! Let’s do this! In the meantime, do not bank with this bank! They’re committing fraud at the very least.

I love flagstar, their app, website, and branches!

My parent's had gotten a mortgage from flagstar. They were making their payments and then their house was placed under forclosure. Except they payed the mortgage. Thankfully they used bankers checks from another bank to do their mortgage. They reported them all as fraud, and turns out they were all claimed. Around 40k was magically lost, when they alerted flagstar of this. THEY SOLD THEIR MORTGAGE. GIVEN they took 40k and didnt take it off the mortgage. The other bank wants the 40k and the house is in foreclosure. NEVER GET A MORTGAGE OR BANK WITH FLAGSTAR THEY ARE A SCUMMY AND TERRIBLE COMPANY.

The absolute worst online savings! Good luck with the outsourced customer service. They even lie in the CFPB response, thank goodness we have the calls recorded and challenging their response. ABSOLUTELY AWFUL BANKING INSTITUTION!

WHOA where do I begin? My husband and I bought our house in 1997. We BOTH purchased it, it was like an all day job for both of us signing paperwork with Flagstar bank. Somewhere down the line, someone in their company, took my name off the mortgage, whether accidentally or what but I caught it around 2008. Somehow Flagstar was no longer our mortgage company, they transferred it over to Lakeview, even though they are still affiliated with Flagstar. Our mortgage has always come to our address till one day in 2008, I had noticed only my husband’s name on the mortgage payment. I called Lakeview and asked them why my name is not on mortgage. They said sorry mama we can’t speak to you if you’re not on the mortgage. I was furious. My husband works aviation in states and travels to different countries and he can’t be calling while working or different time zones. This went on for years, so we did three way calls and while on phone they had to ask him if it was ok to talk to me? We were both livid, he would ask how do we get her name put back on? They kept side stepping the issue, said we can send you out this form so she can speak to us. Form was never sent. So after about 5 or more call attempts with the same outcome. I even emailed them PDF copies of BOTH our names on the mortgage. No response, so LAST FINAL call, three way once again. I told Lakeview that someone within your company took my name off illegally, and I have asked repeatedly to put it back on, with no avail.. with that I am contacting my attorney. We both decided to refinance to a company THAT DOESN’T sell mortgages. We refinanced and are very happy with the new one. A few days latter, they sold our mortgage to another lender, so what’s that say about them? That tells me A LOT about who they are..!! I’ve kept ALL documents, copies of everything, I don’t throw nothing away when it comes with important paperwork. I still want to sue, because now it’s the principal of the matter. Someone in that department needs to take accountability. They think they’ve gotten away with screwing people over. News flash! I don’t forget anyone that pulls that crap… unacceptable business practice. If there was a way to leave feedback of a (0) star i would.. because they don’t even deserve one star…

Worst bank experience ever! Not worth trying to get the opening bonus. Please save your time and money. It takes months of processing to get direct deposit set up with them compared to other banks. You can't even access your money because it takes weeks to process your signature card. You can't email directly, you have to go through their secure messaging system on their website because they have scammers using their name and getting your email quickly to scam you. Their security does not handle this well. When I went to forward the scam email to their security team, their security email address didn't even work. Customer service over the phone doesn't know what they are doing. Unprofessional all around. You can't even take your money out of an a newly open account and close your account without being charged $50 for early closure. As soon as my 6 months period is over with them, and I can avoid that fee, I am taking my money out as soon as possible before the bank closes and maybe takes all my money. I never write reviews, especially not for banks but this one was just ridiculous. I have so much skepticism for small banks moving forward. Make sure to read reviews before you sign up for a new bank. Avoid Flagstar at all costs.