Tyra
They were great until they weren't
My 3 stars is actually above average for this company, but I'm definitely writing this with a bad taste in my mouth. I see right now that they have made some changes, merging with NYCB, and are offering a pretty good promotional interest rate on their checking account among other things. It sounds like a good deal, go get it if you want. But be aware that they will screw you as soon as they don't need you anymore. That is what happened to me. I was a happy Flagstar credit card customer for 1-2 years, then they sold their portfolio to FNBO. The communication was minimal, partial, and only by mail. FNBO is converting my credit card to a much worse card (I had Elan Max Cash Preferred and they are switching it to a generic card, plus potentially changing my credit limit--"they'll let me know"). I mostly blame FNBO, and there are more details in my one-star FNBO review. So clearly Flagstar was not interested in protecting its customers when they negotiated the sale to FNBO. Now that would make sense if they were going out of business or exiting the retail market, because then maybe their reputation wouldn't be important to protect. But they're not. After the NYCB merger, they are displaying their name prominently and offering good deals to lure new customers. You would think that they would value their reputation. Guess not. I may do business with them again, but I'll be watching my back.