Flagstar BankReviews of flagstar.com

We've been flagstar account holders for awhile, Now we just hold on to the account J.I.C. I myself have experienced what I feel is pure nosiness. Having direct deposit may not notate the exact name of the company making the deposit, and one time I was asked Where do you work!?🤔🤨. I wasn't trying to get indignant since flagstar does have "ALL" personal information, I answered. Most recently we felt the teller/associate wasn't at all friendly. Seemed just to the point, Not a crack of a smile!. No small talk, we even said happy holidays and received No Response🤔. I know not everyone may celebrate the holidays for whatever their reasons are. But we didn't even receive a have a nice day. Even if for whatever reason, they became irritated with us, the emotions shouldn't have shown it!.. I have noticed a change in staffing, But when the account was first opened the first staff members that were there, were very friendly in greeting upon entering and departing. Should covid19 be the blame for this as well!??. If some of the staff thinks they give the best experience, they need to rethink things and should be observed by upper management. This is a True and Sincere experience.....

We had a mortgage with OCWEN mortgage that got sold to Flagstar in 2015. We wanted to refinance in 2022 and started the process. On the phone it was all professional and peaches and cream. We started on 9/15/22 and we decided to hedge our refinance bet by also talking to an independent mortgage broker at Imperium Mortgage. They promised to close within 10 days with less hassle than what we were getting with Flagstar Bank and it was true. We closed on 9/28/22 with Imperium at a better rate by 1/2 a point and it went as planned. I immediately notified the Flagstar representative in writing (e-mail) that we closed on a loan and did not need their services anymore. We didn't hear from them until today, 10/22/2022, when we got a letter telling us they were declining our loan application. I immediately made a copy of the e-mail I sent them on 9/28 telling them their services were no longer needed and sent it with a letter telling them to correct this error with the credit bureaus. Avoid this bank like the plague.