Cindy S.
I was on the phone with Flagstar bank
I was on the phone with Flagstar bank. I talked to Eve. Eve was very nice and helpful. I appreciate all of the kindness Flagstar gives me. Thank you.
On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company.Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion. Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators.We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.
Flagstar Bank (flagstar.com) has 115 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Banking & Money · Grand Blanc, Michigan
Great

Banking & Money · Michigan, Michigan
Excellent

Banking & Money · Dearborn, Michigan
New
Banking & Money · St. Joseph, Michigan
Average
Showing 9 reviews with 5 stars · Clear filters
Cindy S.
I was on the phone with Flagstar bank. I talked to Eve. Eve was very nice and helpful. I appreciate all of the kindness Flagstar gives me. Thank you.
Tom F.
The Flagstar Private Bank Team in Palm Beach have been amazing! I opened a checking account at their office on Royal Palm Way and inquired about their services. Shortly after, they shared that they offered a Platinum checking account with additional perks and no ATM fees. I have been really impressed with their response time with any requests that I have had. Great bank! I highly recommend working with them.
Liz R.
The Strongsville location is where I bank and it’s the best bank I’ve ever had
Becky R.
Great bank - never had a bank that cared so much
Lula
I love flagstar, their app, website, and branches!
JEFFREY
Just opened a new savings account to get the best interest rate possible. Not very trusting when it comes to banks. 😩 FDIC insured, so I’ll hold the feds responsible if they loose my money.
customer
I am the owner of 2 businesses, one of which is a property company, in addition to being a busy wife and mother. We are in the middle of a remodel and I made the mistake of not having transferred the money into the right account in time. I called Flagstar on a Saturday afternoon and within a short, very pleasant few minutes Flagstar had resolved my issues. Reena C. was my customer service representative and I cannot say enough great things about her professionalism and knowledge. I deal with a variety of financial institutions frequently. Flagstar has a great user friendly website which I wish some of the other businesses could employ and when I needed to talk with someone they were incredibly
Amy D.
This is my first all-by-myself house! I bought it in 2016 and my mortgage was sold to Ennerbank... some time before covid. In my world, a mortgage company is a mortgage company is a mortgage company is... is what I USED to not know I always thought! Then along came covid... and suddenly my mortgage company became very real and human... I do not know if they have one person always assigned to me. That doesn't seem possible, as they sometimes sound different genders. I'm not judging anyone's journey. They've always been so kind and personable, with me! It feels like they care and they're keeping up. The last person I spoke with, on October 17th, felt like a friend; we had already wrapped everything up... then they touched on where I was, the last time we spoke, and asked how I was doing. How I was doing. It just made me realize... They could make it all business. But they do care. I am just a person out of a million people, sure. But they are keeping up. They've been SO easy to work with, and I've hit a few bumps. I got scared, handled things a little poorly, and they honestly did help me. I appreciate them so much. These last several years, I feel like I've developed a relationship with my mortgage company... and I love them... and I like it