On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company.Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York, with regional headquarters in Troy, Michigan. The combined company has assets of nearly $90 billion. Together, we operate almost 390 branches across 10 states, including strong footholds in the Northeast and Midwest with exposure to high growth markets in the Southeast and on the West Coast. Its Flagstar Mortgage Division operates a national residential mortgage business through more than 80 retail home lending offices and a wholesale network of 3,000 third-party mortgage originators.We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities.
Flagstar Bank (flagstar.com) has 115 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Banking & Money · Grand Blanc, Michigan
Great
Banking & Money · Michigan, Michigan
Excellent
Banking & Money · Dearborn, Michigan
New
Banking & Money · St. Joseph, Michigan
Average
115 approved reviews, newest moderated first
robert
I closed a business account months ago and they mailed me a nasty letter telling me my account was overdrawn by $10.00 and they were going to add additional fees. I went into a branch and closed the account. I will be filing additional formal complaints against the bank if this is not resolved.
Walter
I liked that they called to verify a transfer I was making. I linked a new external account and they called me to verify my identity. They asked me several questions that were multiple choice but some were so vague. I failed twice. I believe they did this intentionally to prevent me from moving my money. I told them multiple details about myself and account and they called me on the number they have on file. Ridiculous, do not waste your time with this bank!
Cindy S.
I was on the phone with Flagstar bank. I talked to Eve. Eve was very nice and helpful. I appreciate all of the kindness Flagstar gives me. Thank you.
Tom F.
The Flagstar Private Bank Team in Palm Beach have been amazing! I opened a checking account at their office on Royal Palm Way and inquired about their services. Shortly after, they shared that they offered a Platinum checking account with additional perks and no ATM fees. I have been really impressed with their response time with any requests that I have had. Great bank! I highly recommend working with them.
Dorathy M.
Working with Flagstar as executor of my father's estate has been frustrating. Different answers from everyone I speak to, when I can get anyone to return my calls at all. I live nearly 500 from NY, and they want me to come in in person. When I did drive down there I was told that paperwork I had sent three weeks prior wasn't noted as received by the branch, and was probably still waiting to be processed in the admin office. This review is about both personal banking and wealth management. Utterly infuriating.
Jason K.
Requested, completed, returned closing documents for my Heloc with a 10$ filing fee, my balance was $0 at the time. These documents were conveniently never filed at Flagstar. Three years later, I am still receiving statements with bills for fees that have accrued. No one will help, all I get is lies and indifference. Thieves, vultures, absolute scum is what these people are. Do not ever get tied up with this banking or loan company. You'll never get rid of them.
Maria
I called to request an ATM card. Rep said I should receive it within 10 business days. When I didn't receive it on day 15 I called customer service and was told it was not sent. I asked for another one to be sent expedititiously . Was told I would be charged $75 for Flagstar's mistake. Asked for a supervisor and was put on hold for 52 minutes and then was disconnected by them. I called back and still no resolution. It's a shame that the calls I made had bad connections. Perhaps because I was calling the Philipines . I will begin closing the account immediately.
Gilad A.
They let me know that I did not contact them for almost two years so they closed the account, took the money, and I will have to fly to a branch in another state to get any info about it. Not to mention send me back the money.