goodhood.autoReviews of fixmycar.io

Theresa was very helpful on the phone and was able to help me Schedule an appointment for next day. Brian was my Mechanic for a no start diagnosis. I was upset because he came and said it was the battery and left. Got a new battery and not the issue . So I’m having to search for a new mechanic. Threasa did discount me 29 dollars. I just wish I could know the issue . I was told they couldn’t help me because it was a bmw. Later I did reach out to Brian and he was helpful on the phone with things. I really wish he could have found the issue. But due to my battery being dead he could not do further tests.I was hoping to start a membership but I was not helped.

i wouldnt waste my time these people had it booked in weeks friday before bank holiday for starter motor replacement,rang me morning say all mechanics off bad rubbish,then said might be able get me in following week if they wernt all still bad,my opinion use who can fix my car,never get let down off them.zero star

I would give them 0 stars if possible. I scheduled diagnostic services and a quote for repair more than 4 days in advance. I took the day off from work to ensure I was available.The mechanic texted he was on his way at 1:41pm and I responded I was waiting at 2:05pm. After waiting for the full 2 hour window without him showing up, I contacted customer service at 4:10pm inquiring to the mechanics location and ETA. She stated she would contact him and return my call. I received no communication back so I contacted at 4:55pm (which is 5 min before Customer Support closes) I was placed on hold for more than 8 min and simultaneously was sent a text message stating mechanic was not coming and that he had attempted to contact me several times. The after hours message line was initiated and I was left stuck without a resolution. If the mechanic had been trying to contact me as she said, then why did it take her an hour to get in touch with him? I left a voicemail for them to reschedule me for the next available appointment. No return phone call at all. To top it off they attempted to charge my credit card for services they did not provide. Luckily I saw this behavior coming so I blocked their transaction prior to their attempt. This company has been very unprofessional and even until this point has made no attempt to make this right with me.

Brian did a great job on a repair that was more then a pain in the butt. I would definitely recommend his service as well as use it again.

Teresa was great customer service! Juan did a great job servicing the Jeep. You guys rock!

Update! They have now address my concerns and are taking care of issue so I am so happy and want to thank fixmycar!

Carlos is an Amazing mechanic! Came to my house bc I couldn't get my vehicle elsewhere. Extremely thorough and very knowledgeable. He had no problem explaining to me what was wrong and diagnosing the issues in details that was easy for me to understand. My mechanical ability is horrible, lol. Thank you Carlos! Will be using his services in the future. Thank you!

Carlos was my mechanic, I prayed for an honest God fearing mechanic to come to me, and Carlos was exactly the mechanic I was looking for. He explained the things that needed attention and helped me set up the appointment to get the work needed done on my car. I will definitely recommend this company to friends and family!