goodhood.autoReviews of fixmycar.io

Carlos is a great Mechanic and an amazing guy..

I experienced a problem with my Kia, I have a Membership with Goodhood Auto. I called and was scheduled for 8am appt. My mobile Mechanic was Aldo. He was on time; had excellent CS skills, very professional and friendly. Ran a diagnostic to find out the problem is a programming system problem that the dealership is going to have to fix. Although Aldo couldn’t fix the problem, he gave me much needed helpful advice on how to explain it to the dealership, he explained every thing he did step-by-step to me as he was checking things out see what it was. He told me what it was not based upon his diagnostics. From the very beginning he started explaining what he was doing and the code he found and what it meant. Aldo was very very knowledgeable in his profession. Thank you Aldo and Stephanie and Colton, (from last 2x’s), and of course Goodhood Auto! You guys are great! This was my 3rd time using your service since my Membership and I have been very pleased so far with the service I’ve gotten each time. Deborah Gray, Arlington.

Carlos was very knowledgeable about my current car issues. Came within the time frame of my appointment. Didn’t try to force me to get anything else fixed but did point things out.I needed to pay close attention to.

Called them to see if they do Catalytic converter for a Chevy Cruze front and they said yes and gave me a price quote. So I booked appointment with them and about an hour later the mechanic texted me stating if theirs rust on the bolts I would need to take it to a shop to get it done. On the Cruze the Catalytic Converter is in the same spot and rust will be their do to where the bolts are located they shouldn’t offer the service if they can’t do the job and want to charge to tell you they can’t do the job.

I would have rated this a zero but it won't let me. I schedule an appointment online for them to come and look at my truck. I knew it was something different when he asked for my card online before they even came out and said it wasn't going to charge me. So I gave him a card that I did not have any money on. So I found up the earlier availability with another company so I canceled this one. After I cancel they attempted to charge my card $70 without even informing me of a cancellation fee. So the jokes on y'all.

This is one of the few mobile mechanics that allow you to schedule an appointment online so it was very convenient. Carlos let me know when he was on his way. I was not at the location of my car, which was okay. He kept me aware of every step and every issue via text and sent pictures of the problem and also a final diagnosis report. Quick, knowledgable, and professional!

My starter died and FixMyCar had availability the next day which was perfect. Edgardo was my mechanic and he was awesome. Start to finish, he replaced the starter in 1.5 hours. The price was very fair and the at-home repair was super convenient and saved me the trouble of getting it towed. The mechanic was professional, courteous, and willing to answer any questions I had. My experience was 5/5 and I would use FixMyCar again.

Do not use this company!!! The mechanics only specialize in the basics of fixing a car, or at least the mechanic that came out to me! He came out did a diagnostic told me exactly what the problem was and that he could schedule me to get it fix! I was super excited until he contacted the only parts store the company contracts with and they had none of the parts I needed in stock! I had to uber to auto parts stores to pick up the parts for my vehicle to be fixed! After purchasing all the parts that I needed he still did not fix my vehicle! Then to make matters worse he did not put parts that was taken off back together correctly which caused me to face more issues with my vehicle. I tried serval times to contact to company and the mechanic via phone via text and got no response. So be aware if the mechanic can’t fix your vehicle they will leave as is and disappear. Once he realized he couldn't fix it he lied like he contacted the company, and they will have someone else to come out, but he doesn't know when!! Then finally the company reached out to me over a week later asking did I want them to come out because there was a note in my file stating what I needed to fix my vehicle?!?! Crazy right! So, the mechanic never told the company he did any work all because he didn’t know what he was doing and made matters worse! But things get worse!! To top it off they tried to charge my card over $400.00! Not once but twice. So, think twice before using this company unless u need something simple done to your car!!!!!! I will be contacting a lawyer!!