goodhood.autoReviews of fixmycar.io

Carlos came and saved the day AGAIN! Thank you sir, always a pleasure to know I’m in good hands

My car wouldn’t start in a parking lot, so I called and scheduled an appointment for 4pm and was told that I would be contacted by my technician when they were in route to me. 5pm rolls around so I call and they tell me I have a service window between 4-8pm which would have been nice to know when I called originally. 8pm rolls around and no word from a technician or customer service, so I had to get an uber home and leave my car after not hearing from anyone. If nobody could come today why lie? I would give 0 stars if I could.

Beware! Goodhood is not "good". They practice unfair business practices toward their customers. . My first mobile appointment was a no show. The Goodhood employee did not call,text or email that he would not show up within the four hour window. But they charge $76.00 if you,the customer cancel yoyr appointment. Your credit is required up front. A second appointment for the no show was set for 2days later. The mechanic completed the repairs. The next day while driving, the very same symptoms appeared again 100%. A follow up appointment set again, 2 days later. After a 3 hour inspection, I was told engine light now off and vehicle no longer running sluggish. That's weird since per mechanic said he did not do anything....But I was charged another $90 inspection & diagnostic fee. I did not ask for the diagnostic since he just did one last week. It is apparent the mechanic tweaked or adjusted something...But apparently must charge fee for coming to inspect his work? Not good. I was hoping to use in future...It is No for me.

No one showed up or called me for my scheduled appointment. I’ve been getting several maintenance services done by one mechanic and each time something else is wrong with the car. It’s an older car so I understand maintenance is needed but the companies communication is awful. Constantly told someone would call me back and no one does. Everyone acts aloof. Mechanic has cancelled or no showed 3 times. I’m not happy at all. Just want to finish the service I’m paying for and be done. Heather has tried to rectify things on her end but it seems to always fall flat because no one within the company communicates to each other.

I scheduled an appointment, got a confirmation email and no one showed up. Never heard anything from them.

We have a Honda Accord and a Honda CRV. An honest mistake was made on our end and the incorrect information was provided to GoodHood. They wanted to charge us an additional $40 to go get the correct part. We said we'll go pick it up ourselves. In speaking directly with the part supplier, we find out Goodhood is up charging approximately $40 more than what the part sells for from the supplier. So we then tell GoodHood we'll supply the part ourselves..you guessed it, they then increased the labor price by $200. Seriously? At that time we cancelled the service all together. Be careful with them- get all prices/quotes in writing prior to scheduling a service.

I used service one time. Then just get a busy signal when calling. Have tried to cancel my membership but can't get through to anyone. I think this company is fraudulent.

I wish I could give them a zero. I am very displeased with their services. I called them and scheduled an appointment with a mechanic after finding out my serpentine belt may need replacing. The appointment was supposed to be between 3pm -7pm. The mechanic showed up at 7:22pm, didn't call or text until he pulled up. He didn't show any remorse, he just said I went across the street. He first looked at my alternator and told me it looked good, didnt look old or dirty, not sure how he saw that because it was night time. He then changed my serpentine belt, he didn't show me the old belt just put the other one on. When he was finished my car still didn't start. He told me I needed a new battery and to get power steering fluid for my car, eventhough he didn't check the gauges. It turns out that my 2007 Toyota yaris is an electronic power systm, not hydraulic so he almost really messed up my car. I bought a new battery as well and the battery light was still on. I had Auto Zone run a diagnostic and they said it was the alternator. Good hood reached out to me for a review, when I told them what happened they said they would make it right and have a free diagnostic set up. After about 7 calls to them I finally got Heather back who told me that they would charge me $90 for the diagnostic if it turns out not to be their fault. Like I'm a mechanic. They are manipulative and just want your money! Stay away from them. My car still isn't fixed and I'm out of money for a serpentine belt that I didn't need.