goodhood.autoReviews of fixmycar.io

Had to have starter replaced in parking lot of mall. 2008 hhr. Mark was the mechanic I was assigned. He communicated right away. Set time, he was actually able to do it sooner. Came fully equipped and got to it right off. Mark took care of it in short order car started. Mark was very professional and it was a pleasure to have his service.

My car's dual heater quit working on the driver's side, after calling the dealership to find out my Warranty was expired and the diagnostic fee was going to be $169 just to look at it, I decided to give this a shot. The fact that they come out to your home, charge a lot less for the diagnostic, and apply half of that to the repairs, this was already a better deal, and then the technician that came over was super nice and knowledgeable, worked later than he had to, made this whole experience easy and stress free. I will definitely be recommending this service.

My 2011 Kia Forte EX needed attention urgently, and I came across this company everyone was so attentive especially the Technician working on my car. Awesome!!!!

Great service, the mechanic was very professional, and my car has never been better.

Excellent Professional Service!!!

I booked an appointment with Fixmycar and was given an appointment of between 4-5pm on Sunday. Philip Wong, called and said he could make it earlier, if that was okay, I said sure and he arrived at about 1pm. He asked me the issue with my car and I told him it was stuck in anti-theft mode. He checked the car, and said it was the GPS tracker causing the car not to start. I told him how I had the car towed to a shop and was told it was the computer, he said they are lying and trying to cheat you. He even stated, he was so sure that it was the tracker, that he would be willing to return the $80.00 service fee if it were not. Phillip then said he could remove the tracker, but I needed to call the dealership to ask if it was okay for him to remove it, because if it were removed, they would probably come repo my car. As instructed, I got in contacted with the dealership, and was told by them there was not tracker placed on my car, but since the car was used, it is possible a tracker was place on the car by a previous dealership. The dealer said since the tracker was not placed on the car by them, it was okay to remove it. I called Phillip to let him know that what the dealership said. He said okay, he may be able to get to me that day. I checked back in with him later, and he stated he had a couple more trips, but if he had time he would come by. I did not hear from him, so I messaged asked if he would be able to make it tomorrow ( still have the messages, in case there is question about the exchange), he said yes and then, asked what time would I be available. I told him I would take off work, so could be available all day, which I did and was. I messaged him about 11 in the morning to ask if he was still coming, and he responded yes. At about two, I messaged again to ask if he had an approximate time of arrival, and no response, whatsoever. So basically, I lost a day of work, still have no transportation, and was just blown off. I have not been able to drive my car for over a month and told Phillip as much, I really needed this service. I have enlisted another company come search for and remove the tracker Phillip claims is the source of all my problems, but I would have been nice of him to at least say he could not make it, rather than have me lose an entire day of work for nothing. Will not use Fixmycar again or recommend to anyone. Edit: I should have reached out to Phillip and Fixmycar before writing my review because, apparently there was a miscommunication in my appointment. Phillip did not intentionally ghost me. There was a mix-up between me, and another customer who had cancelled, that had the very same vehicle as mine. Fixmycar, did reach out to me and made things right. Phillip, who was very apologetic, showed up the very next day and worked on my car. He worked on my car until it was too late to see, but vowed to come back the next day, which he did. He tried everything he could to get my car working, and stated he would not give up until my car was started. He then told me after trying everything he knew should work, to call a locksmith because he was most certain now, that it was the key. I told him a previous locksmith said it was not the key, he said he was most certain it was, for some reason, I trusted his diagnosis and said okay I will call one. Phillip waited for the locksmith to arrive and stayed until a new key was made. Guess what? It was the key!!!!!!! The previous locksmith was wrong! I will say Phillip asked me initially about the key, and I told him what the locksmith previously told me. But after he tested my car in several ways, trying to find the tracker, then testing the starter, battery, etc. He concluded the key was indeed the issue and he was right! Let me not forget to mention, this he ended up doing for free, due to the mix-up the from the previous appointment. I now believe, Phillip is reliable and trustworthy and would use him in the future if needed. Thanks also to Lauren for reaching out to me and helping to get things settled, you are the best!

Love the service

I was scheduled for Saturday morning. This morning I received a call from Phillip and he let me know he could come today to fix my sensor! Awesome service! Awesome customer service!!!