Five9Reviews of five9.com

Overall we are happy with the platform and look forward to expanding our deployment but we have hit a number of snags. Our implementation was hampered by difficulties building complex campaigns and call handling options as well as difficult integrations with our partner's systems. We have overcome a number of the hurdles but the process of nailing down the solutions has taken considerably longer than we would have liked.

Five9 delivers it's promisse. It is a robust technological platform, simple to implement and use with broad connectivity to software and hardware platforms. Their support and customer service is excellent too.

Been a good experience for me so far. Still have other issues to work on but we're making progress

When I no longer need a user the policies force to pay during an additional month a user that will not be used. Additionally when they sell offer recordings for all calls but when they exceed 3 users this has an additional cost and esot never say.

end users occasionally report issues and have to reestablish their logins. It maybe related to signing in with Zendesk.

Running a virtual call center can be complicated. Even for someone who is certified on their software. Knowing that I only need to pick up a phone to get any help or advice I may need. Five9 support staff is like none I have ever worked with. Professional enough to pass you off to more advanced staff when needed, and personal enough to attach themselves to you until the problem is solved. Those guys are polite but basically pit bulls when you give them a complicated scenario to work with. Yes there are some more modern interfaces out there and Five9 is slowly moving forward also. But for the last 7 years I have never been let down even one time.

Five 9 works with our small contact center environment.

I have been a customer with five9 for a little under a year and anytime I need technical support, the five9 representative is ready and equipped to assist.