Five9Reviews of five9.com

They have great Customer Service! Quick responses and reliable service! Been using them for our 25+ agents for several years now! Services keep getting better over the years!

Great software. Reporting and service could be improved

I've been a customer for about 3 years now and they've always delivered on what was promised. They've always been quick to react to any issues that have come up which is rare for a company their size. I've been very impressed and continue to enjoy a strong relationship with them as our companies grow together.

We started using Five9 after using another service for 2 years that was missing many of the elements we found at five9. We are very satisfied with the features and service we now get with Five9 products.

Our experience was less than stellar. There seems to be a fatal flaw in the coding of the dialer. It's slow, they cannot speed it up. Agents sit and wait for minutes between calls leading to unfocused representatives who talk and in turn mess calls up.

Five9 has made giant leaps in just the last two years that I've been using their software. They have a vast amount of knowledgeable team members that are willing and able to assist in all areas of their services; but most importantly, Five9 provides the latest and most innovative technology out there today that enables their customers to optimize every aspect of their call center, while also enhancing business processes surrounding their customer-facing front lines. I would certainly recommend their services to other companies. Lastly, for anyone reading this review, if you are using Five9 and you haven't leveraged the advanced functionalities, built custom automated-IVR systems, or integrated Five9's applications with other platforms used in your business, then you are certainly missing out on all of Five9's tools that they provide for you. If you need any advice, please don't hesitate to seek me out for recommendations or simply ask your Five9 Account Manager.

Easy to use and supervise other callers. Hands free is great!!!

Five 9 is a great tool for companies that do not have a huge IT budget for Telecom equipment, software and engineers.