Five9Reviews of five9.com

Quick and thorough customer service

Great service, great support, and great platform at a great price!

Having prior experience with premise based dialer systems I found Five9 to be easy to learn and manage. IVR scripting is easy to understand and implement. Easy to setup a distributed workforce. Flexibility to add and remove agent licenses as business needs change. There have been some issues with crosstalk on some calls, with agents hearing conversations from other five9 customers. I have also experienced intermittent call quality and connection issues and those persist no matter what ISP is used or where in the country the agent is located. Overall it is an affordable entry into automated call center tech.

We've been using Five9's NetSuite Adapter for over two years now. They have excellent customer service and they are always quick to respond. Using an integrated service with our ERP/CRM program has been a life changer for us. Our level of service to customers has improved drastically. We also take full advantage of reporting and call logging. This better helps us understand our customers and how we can grow to continue excellent service.