Five9Reviews of five9.com

Looking forward to finally getting away from legacy pbx.

For the most part this is a great phone system but like most VOIP systems it voice quality is never perfect or as crisp as you would like it to be. Basically, it sounds like you're talking to someone on a cell phone from a car and you will hear comments about the quality a lot. Have used the system since 2010 and initially there was no such thing as 99.999% uptime, but that has improved a lot. If the voice quality was better I would increase this to 4 stars for sure. I would like to see a better "client login portal" that we could set up for our own clients without having to create expensive API's etc. That would be great.

Being a small company, IMS doesn't have an IT staff. Whenever I run into problems, all I have to do is call Five9's Support Team. They are cordial, patient, and willing to think outside the box if need be. They are especially generous with their time, knowledge, and experience. If the person I'm talking with doesn't have the answer, they find someone who can help me. I really believe that Five9 is a step above all similar companies. I hardly recommend their services to anyone wishing to use a cloud-based service for telephony projects.

We have been very pleased with the support and the increasing functionality year over year.

Five9 has delivered an effective phone and software interface system that is scalable. That's all I needed to know and they have delivered.

Five9 has great features. Their problem is that their support is atrocious. Their tech agents seem to not understand their own systems and frequently take weeks to solve problems. Definitely not the best turn around for call centers.

I'm glad I found them when starting my business; they worked with me to get everything set up just in time to launch our first campaign. There have been frustrating times when working within the system, but it's a learning curve for me (as the main programmer AND manager of my business), but they have always come thru for me in what I needed done.

Good system, well organized, and reliable.