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Fitness Equipment Broker (fitnessequipmentbroker.com) has 371 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Fitness & Weight Lifting · Benicia, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
Fitness & Weight Lifting · San Francisco, California
Excellent
371 approved reviews, newest moderated first
Gregory R.
Everything worked out very well dealing with Israel I only regret that the machine is up north and I cannot use it now but everything that he stated was true and effective I’m glad that we have had an association
Response from Fitness Equipment BrokerFeb 12, 2022
Hi Gregory, great working with you, thanks for the 5 star review!
Fred W.
Sales support was very good but they did not have our machine in stock and had to initiate an order to the factory resulting in a one month delay. If I had known this, I might have purchased from another vendor.
Response from Fitness Equipment BrokerFeb 12, 2022
Hi Fred, we appreciate your patience and your business. Thanks for the review!
Maderitz
I would have preferred a pre-owned certified model, but other than that, I feel the service, quality, and knowledge was excellent!
Response from Fitness Equipment BrokerFeb 12, 2022
Hi Maderitz, great working with you, thanks for the review!
Ralph B.
I enjoyed working with Israel who helped with my decision. The equipment Is due to belivered in mid JANURY. RALPH BUNJE
Response from Fitness Equipment BrokerFeb 12, 2022
Hi Ralph, great working with you, thanks for the 5 star review!
K H.
UPDATE************ I am updating my review to reflect the wonderful followup service I have received from Isreal after he saw my review. He immediately phoned and hired a different company who arrived and setup my equipment for me. Also, Justin from True Blue...the company he used, was very professional, friendly and had my SPIRIT up and running in no time! Fitness Equipment Broker and Isreal will go above and beyond to help you with all your exercise and/or physical therapy needs... I am so glad I chose them!!! *************************************************************** Everything started great...Isreal was fantastic, he helped me with my order and explained the equipment to me to help me make up my mind between a nustep or spirit (I chose the Spirit!). I was so excited when the equipment even arrived earlier than expected...however, that is where things have taken a turn for the worst, it's STILL sitting in the crate and it's been A WEEK!!! I paid for the "white glove" service, so it would be set up in my home... they don't return phone calls, they have been a no call/no show the one day they were suppose to be here, so I changed my schedule around just to sit all day and wait for nothing AND to have NO ONE contact me. When I try calling...no one calls back and even today as I write this I have been told the manager was calling a technician and they would get back to me (that was over an HOUR 1/2 AGO!!!) YOUR ASSEMBLERS ARE INCOMPETENT and DO NOT have a clue what customer service is... 🙄
Response from Fitness Equipment BrokerDec 21, 2021
Kathleen, we apologize for any inconvenience. This was subcontracted with a new local tech in your area. I realize you were trying to give them another chance with rescheduling. Had we known there was an issue, we would have reassigned this immediately. We always stress that if there are any questions or concerns to contact us directly. The same day you contacted us you recieved a call back and we promptly reassinged your assembly to another tech in your area. We hope you would consider a revision of this review as once you contacted us for a resolution you were taken care of right away. Thank you.
Lynn L.
They were so supportive and wanting to help me get the right equipment, but because of some resent helth issues I needed to decline my request at this time. Recommend their kind and understanding support, its not all about the money but the need of people. Israel a well presented man who cares about his company and his clients. Thank you.
Response from Fitness Equipment BrokerFeb 12, 2022
Pleasure speaking with you Lynn, thanks for the 5 star review!
Joseph W.
I wanted the NU-STEP TR4 or 5 but you talked me into purchasing the Spirit CRS800S saying it was a better machine with more features. This was a mistake! If I had a way to return it I would, it is not better than the NU-STEP. The Spirit feels cheap, the range of motion is poor not providing the quality of exercise of the NU-STEP. I hit and damage my knees getting on and off the machine. I started off on level 5 then had to go to 7 before feeling any kind of resistance, a very poor machine to try and get in shape. The Spirit is way over priced for what it providers. The dot matrix display is so hard to read, making the machine look like a cheap knock-off. The water bottle holder is behind the seat making it hard to retrieve while riding. The are rest do not fold up to get on seat. I have taken pictures of the foot pedals and the closeness to the arms and the over-sized hand grips. I am 6'2" 315 lbs. Maybe the tech you sent out to assemble the unit put it together incorrectly, which causes my knees to hit the arms trying to get on and off. If I were able to upload pictures here I could show you the problems. Not enough clearance. 20% restocking fee? Is this 20% of the price of the unit. I don't mind waiting or paying a higher price for the NU-STEP, at least I have used it and know it is a better machine that fits my needs.
Response from Fitness Equipment BrokerDec 13, 2021
Joseph, at the time of purchase we presented options on what is available for linear motion steppers. You were looking into a preowned Nustep model which is not available due to demand. The model we suggested as an alternative has been one of our bestsellers. This is a 262lb commercial grade peice of equipment with a 450lb weight capacity. It also carries the strongest warranty in the industry at 2 years labor and 10 years parts. The Spirit model offers a larger range of motion at a 12.5" stride vs the Nusteps 8.5" stride. Matrix displays are standard and used in commercial settings. This one happens to be backlit which makes it easier to read. The CRS800S is thousands of dollars less than a T5xr and priced accordingly. We have received dozens of 5 star reviews on this model. I'm not sure how you are hitting your knees if the machine has been assembled correctly. We will be reaching out to see if any adjustments need to be made to the equipment.
Jack
Overall a good experience with the salesman, Isreal. They could communicate the delivery status more often. He followed up with me after the install to see if I was pleased. The install was somewhat disappointing...it is a 2 person job and only one person showed up. If I wasn't able to help and provide tools it would not have been completed. Literally just finished the install so I can't comment on the wt machine itself.
Response from Fitness Equipment BrokerDec 10, 2021
Hello Jack, we sent over the tracking along with your assemblers information as soon as we recieved it from the manufacturer. We have had these installed with one person but I do agree that there should be 2 people when it needs to be moved. You should not have had to help or provide any tools. We will reach out to your assigned assembler to address the issue. I wish you had reached out to us while your assembler was on site. Please let us know if you should need any additional assistance.