Fitness BlowoutReviews of fitnessblowout.com

I purchased a treadmill and service agreement and was promised the treadmill within 21 days. This was important because we were moving in a month. It was nearly impossible to contact the company. There has been no shipping date (this is now five weeks later). I have attempted to cancel the order, but there has been no acknowledgement of this from the company. Fortunately, I have all my e-mail attempts first to get tracking, then when I realized the unit had not even shipped to cancel the order. The card company is refunding the money to me. This is a very shady organization—avoid it. They will take your money, but will not provide promised goods or services.

My experience with Fitness Blowout was pretty bad but after reading other reviews, I realize it could have been much worse. Fitnessblowout is a third party reseller or "middle man." I purchased an elliptical that was supposed to be a top of the line model and started out on the most bizarre purchasing adventure of my life. I called the company to ask about a top of the line Free Motion elliptical but as soon as I told the salesman what I wanted, he transferred me to general manager, Steve Barzilai. Steve talked me into ordering a top of the line EPIC elliptical instead by telling me the two machines were pretty much identical, made by the same company (ICON), and so on... I had been researching ellipticals until my head was spinning and I was just ready to be done with the whole business. I paid almost $2000. After ordering, my first clue that something was wrong was when I received the shipping confirmation and looked up the tracking information. The shipping weight didn't match up to the specifications listed on the fitnessblowout website. I googled the elliptical and every website I encountered listed the machine as weighing 305 lbs. My machine weighs 264 lbs. I thought either the wrong machine was being mailed or it was missing a large part. I tried to call Steve directly as he had given me his number and assured me that I could always talk to him about any concerns... I was never able to get in touch with him again. After he made his sale...crickets. He never returned my calls, answered my emails, or anything... I finally called the main number at fitnessblowout and told them about the shipping weight being off. The salesperson, Amanda, put me hold and called ICON where it was being shipped from. She told me that ICON confirmed that they sent the right machine. BTW, I'm sure ICON did send the machine that was ordered by fitnessblowout (Steve), but it was not the one advertised by fitnessblowout. (I will note that ICON is not at all to blame for this catastrophe. They are a major supplier of fitness equipment and have no control over what third party sellers perpetrate. They have tried to bend over backwards to make sure everything was fine from their end.) Anyway, long story short, I repeatedly tried to contact fitnessblowout about the wrong machine being shipped and have them rectify the problem. All they did was shift the blame, make excuses and finally avoid me. I've notified the Better Business Bureau. I will also post reviews about them so that others can avoid their scams. I have an metaphor that sums up my experience. Let's say you sit down at a restaurant to order desert. You look at the menu and see they have 2 flavors of ice cream, chocolate and vanilla. You order chocolate even though it inexplicably costs more but receive a flavor you never knew existed...chocolate & vanilla swirl! You find that you like the flavor but it's definitely not what you ordered...it's wasn't even on the menu! I will share the latest email I sent to Steve and Amanda. It's been almost a week now and still no response from either of them. You've been warned! Mr. Barzilai, I now know that I didn't receive the machine I ordered from you. The machine I received weighs 264 lbs. and has a 33 lb. flywheel. Your site lists the specs of the EPC 3.5 elliptical as weighing 305 lbs. and the flywheel weighing 35 lbs. I'm not sure what I got but it may be the one your site lists as the 3.0 because your site describes that one as weighing 261 lbs. For all I know, my machine may be some kind of hybrid of the two models... A mishmash of spare parts. The console diagnostics says the machine is a 3.1. I've attached a screen shot of the diagnostics. Other than the machine not being the one I ordered, it is a bit unsteady and wobbles side to side when I am using it. I weigh 125 lbs. so it shouldn't do that. That may be due to the lighter flywheel. This is one of the reasons I wanted the heavier 3.5 version. Also, the screen is scratched up. I will keep the machine unless you would rather go through the hassle of somehow having it shipped back. I don't hate the machine but it's just annoying that I didn't get what I ordered and I tried to tell you something was wrong with the shipment because the weight was off weeks ago. I would like the price reduced to the lesser model and refunded to my account. Please contact me about resolving this as soon as possible. Sincerely, Amy M. PS: I've spoken to ICON extensively now and the machine I have certainly does not match up to the specs of the machine I bought from you. I like the machine and it works well but I am upset that I didn't get what I ordered. If I order and pay for a top of the line model, I expect to get what I pay for. I hope to hear back from you soon.

I am a trainer and Jim owner. When we ventured out on her own, money was tight and I was looking for a good deal. But I would've paid twice what I did to not be dealing with this company now. We have had a treadmill down nearly a year, the "lifetime warranty" om which fitness blowout refuses to honor. Nearly every week we call customer service (the phone is rarely picked up), and try to begin the process of re-initiating a warranty claim. It's a runaround every time. The regional fitness repair man, who is contracted by fitness blowout, now refuses to do business with them as well because HE has difficulty getting paid. I BEG you not to do business with this company!

I boughty the EPC FreeMotion treadmill in December of 2013. As of January 2014 I was having problems with it. We had purchased the deluxe upgrade packages warranty for $298. We have been calling since January of 2015 and still cannot get someone to service the machine. We continue to get the run around that they will be contacting an agency to repair the machine but we don't hear from anyone. Do not buy the warranty.

Bought 8 elipticals 6 arrived in poor condition 2 of the 6 did not work at all. They refuse to fix anything. I received authorization to send 2 back. 18 months later they still refuse to send me my refund. 20 months later they still refuse to fix anything. They sent out a repair tech to inspect the equipment. Their tech stated that several of the elipticals needed to be replace since they were in such poor condition. They were bought as refurbished.

I ordered a Nordic Track Mountain climber treadmill 9i (or at least that is what I was told I was ordering) over 5 weeks ago. Their standard shipping is 14-21 days. Given that they are in CAL and i am on the East coast.. Its seems as though they are never open. I've called numerous times for a status update on my purchase. It was said they don't care about you once they take your money. This is absolutely true. I keep getting told the treadmill is waiting to be picked up by UPS.. Ive beginning to wonder if this is part of their script cause its the same thing Ive been told every time I call. I am worried that I won't be getting the product that I ordered after reading all the reviews. Trust me on this... if I don't, I will be contacting the BBB and filing a formal complaint in the courts for reimbursement of my money.

I ordered what I thought was a Star Trac Recumbent Bike. FB Website shows a Star Trac, I asked for a Star Trac because that is the Recumbent Bike my wife and I have been using at our local YMCA for the past 7 months. I learned later that our salesman switched it to a Cybex. Why would I order a brand that I have never heard of? My salesman promised delivery in 7-14 days as well as set up in our home. Then I learned that was extra $$. I dug a little deeper and discovered the "switch," a Cybex instead of Star Trac. I cancelled the order only to discover I would have to pay for return shipping and 20% restocking fee. Say away from Fitness Blowout.

I have two treadmills that were purchased from Fitness Blowout at the beginning of 2013. The devices arrived timely and in good condition. They were easy to set up. I have had no real problems with the treadmills. Recently a couple of the incline/ speed control switch overlays were damaged from heavy use. A single conversation with David at Fitness Blowout and I had the new overlays purchased and on the way.