Do NOT purchase anything from these people! Sure, it sounds so good at first on their website, but customer service became nonexistent as soon as I had complaints.
1. They gave me attitude on the phone, yes, even during the sales pitch.
2. They lied about their price guarantee. I found the same model with the same warranty and was NOT refunded despite 4 attempts.
3. They claim their warranty is the best, but even before my warranty was up, I contacted them to fix my broken LCD. They promised to fix it but waited until my warranty was up to tell me it was too late.
4. Their prices are very high. They change the item name online so you can't compare. But once I received my item and checked with the real name, I realized their prices were 40% higher than many other reputable sites.
Just avoid this company. There are many others out there who won't lie to you.
SH
Shahzad
Bad Start, But much better now
I placed my order with Michael on Dec. 29th. The ordering process went smoothly. I was told to expect delivery in 3 weeks. I called 3 weeks later and was told the item was actually on back order from the manufacturer. I wished to cancel my order, and Michael said he'd take care of it. I get a call back stating they would offer an additional $100 off if I would keep the order and wait 3-4 more weeks. I refused and asked for the order to be canceled.
I then received a a series of emails stating my order was now being handled by Augustine, Joanne, Sandy, Nick. After 3-4 days of receiving all these emails, I still had no order cancellation number. I emailed and called again. This time I received an email both from Joanne and Michael that my order has been canceled.
After 7 days I contact the credit card and the charges are still not reversed. I send an email to Michael, Joanne again. This time I receive an email from Steve (Manage) asking Joanne "to process the order ASAP with full refund." 2.5 weeks later and there is still no refund issued.
I have now disputed the charges with the credit card company, and purchased the equipment locally. Stay away from this company, while they appear to be attentive to resolve your issues. It is a bunch of smoke and mirrors to give the customer the run around.
UPDATE: After posting on here, I received a call from Steve. He apologized for the delay, and offered me a substantial discount, and followed through with follow up emails to me, and coordinated with the manufacturer to get the item shipped two me within two weeks.
While I wish things had gone smoothly like this the first time. I understand there can be delays. Hopefully in the future fitnessblowout.com will have better communication to avoid frustration for both sides. I am a satisfied customer now.
Response from Fitness BlowoutFeb 19, 2010
Our VP of Sales personally called him last night and explained that the factory had a delay processing his order for which Steve apologized on behalf of the manufacturer. To satisfy our valued customer, Steve offered him a special price reduction which made the him very happy. Another happy ending at FitnessBlowout.com.
AJ
AJ
Great Buying Experience
I purchased a treadmill from Brad keys. I was pleased with his knowledge and on the conversation learned that he is a personal trainer in Los Angeles. He asked me a lot of questions to uncover my specific needs based on what my goals were. He was very friendly and professional. I got an outstanding deal on a unit that has lasted and in the 6 months of owning, i have changed my life and have lost an incredible 50 pounds. Brad calls me from time to time to check on me and has provided me with nutritional counseling when i've asked for help. Its great to deal with a company that cares about you and your goals after the sale. I've been emailing brad pics of my progress and he is very motivational and positive. this is a great company. anytime i've had an "issue", they were there to resolve it. this company gets 5 stars from me because there aren't too many companies out there with employees being so knowledgeable about what they were selling. i would recommend this company to all my family and friends. they were great.
A.J. Constatine
Black Rock City, NV
WY
Walter Y.
bad customer service and lie to you
First shipment was lost by trucking company. I was told several times my treadmill had been reordered and had been shipped and I would be furnished a tracking number. I called and emailed almost daily. I finally received my product almost a month and a half from when it was originally ordered and they had my payment the entire time. They were not concerned with their customer once they received payment. I still have not received heart monitor that was supposed to be part of the deal and probably never will. I will never order anything or recomend this company to anyone. Bad experience.
Response from Fitness BlowoutFeb 19, 2010
Without knowing who this customer is in particular, we can only comment generally as to what may have occurred. Most of our units are shipped and received within 10 to 15 business days. If this treadmill was remanufactured, this would take between 30 to 45 business days as they are refurbished at time of order. These lead times are stated in our policies and printed on the invoice. We apologize for the delay experienced in receiving the treadmill. When dealing with third party vendors and freight carriers, delays may occur that are beyond our control. We are sincerely apologetic to our valued customer and would do whatever we can to make this a positive experience. We can definitely ship out heart rate monitor if it were missing. We encourage this customer to call in so that we can properly address this. We are a family owned business that has been in operation for 24 years and over 200,000 satisfied customers We deeply care about our customers and will do what we can to help customer achieve their fitness goals.
DR
drw
DO NOT PURCHASE FROM FITNESS BLOWOUT
Zero customer service response. No way to contact a live person who can help you, and they honestly don't care about follow-up.
Even though I PAID IN FULL they still reported me to a collection agency and will not stop the collection agency from calling me.
Avoid these guys like the plague.
Response from Fitness BlowoutFeb 19, 2010
We encourage this customer to contact us so that we can address this immediately. We have a customer service department that is open from 9 am to 5 pm PST M - F. We would like to speak this customer to resolve this matter. We would not have reported a customer to a collection agency unless money was owed. If this was an error, again, we ask this customer contact to resolve this. This is very serious and we will not treat it lightly. We strive to make customers happy and if this was an error on our part, we will be happy to go above and beyond to make this right.
IV
ivy
DO NOT PURCHASE FROM THEM!!!
This company is full of lies. The "free $500 lifetime" guarantee? Nonexistent. My elliptical is only 1 1/2 years old and the LCD is broken, the pulse rate doesn't work, and now the razor thin wire to the AC adaptor wore out into 2 pieces.
Guess what. I get nothing. I call them and they tell me to go to Radio Shack or refer me to a company who will come check it out at about $35/hr + parts.
Their price match guarantee is worthless too. Due to the "$500 lifetime warranty" they refuse to match any prices, saying their package is different. Well guess what, look at all sites and they're all the same. 1 year labor, 5 years parts. So I paid $1799 and saw it elsewhere for $1100. Just great.
When I complain I get nothing but attitude, attitude, attitude. I've contacted BBB and they even lie to BBB. Can you believe it? I can. I'm taking them on in court and obviously, I'm going to win. Anyone wanna join me? :)
Response from Fitness BlowoutFeb 19, 2010
A lot was said in this review that is inaccurate and incomplete. We do have a lifetime warranty on every unit sell as we rigorously research and test each unit we carry. We hand pick the best of the best that each respective manufacturer has to offer. Our lifetime warranty, as written on the invoice, covers the flywheel, drive motor, welds, pedals and structural frame for LIFE! The warranty unfortunately does not cover electronics beyond the first year from date of purchase. Our price match guarantee will be honored so long as the deal is identical. We offer a free lifetime warranty and free shipping that most other companies cannot compete with. If the customer wishes to decline our generous lifetime warranty, we will gladly match the price. Accusing us of lying to the BBB is a very serious accusation that has no merit. This is absolutely false. We have an outstanding reputation and rating with the BBB. We have been in business for over 24 strong, healthy happy years and would have not reached the stature we have obtained in this industry if these above statements were true. We understand that our customer is frustrated but we can sell parts to the customer to get her unit operable again. We encourage our customer to contact our customer service department so that we may help our customer. We are a family owned business and would not treat our customers this way as we value them very much. We will be happy to make any concessions to compensate our customer however we can.
DR
DR
NO LIFETIME GUARANTEE - NO 45 MONEY BACK GUARANTEE
There liftetime warranty does not exist. It has been 4 months since I put in my request to get my treadmill fixed and nothing. The manufacture says that they are waiting on this company to fix the problem. They do not have a 45 money back guarantee, they have an "exchange only program." Consumer beware.
Response from Fitness BlowoutFeb 19, 2010
Without knowing the particulars of this situation, we can only comment generally. The lifetime warranty coverage is clearly outlined on each invoice. Treadmills come with one year labor and all parts for one year, thereafter, the drive motor, running belt, running deck, frame and welds are covered for LIFE. We ask our customer to call in to get this matter resovled. We would have not survived as an industry leader if these occurances were typical. When dealing with third party vendors, uncontrollable delays may occur and unfortunately for us, we are the company that gets the complaint by no fault of our own. Each brand we carry has their own respective tech support department to troubleshoot units and ship parts as needed. We encourage our customer to contact us so that we can mediate between the vendor and our valued customer to resolve this matter. We apologize on behalf of the vendor or service provider for these delays.
PA
Paula
DO NOT PURCHASE ANYTHING WITH THIS PEOPLE
I received my machine 1 month later and it was not the one I ordered but a bigger one that does not fit in my house. Now, I want to cancel and I want them to pick up these two huge boxes that are in the middle of my living room. NO!!! they have to follow protocol, that means that I have to wait until the cancellation is procesed and I have to pay for all shipment expenses. What? It was not my mistake!!! Why do I have to pay the shipment back of a machine that weights 750 pounds when it was not my mistake? I did not order the wrong machine!!!
Now, just hoping for this nightmare to finish, but how? when as soon as I go to my house I still have those boxes in front of my front door!
This can not be true. My husband christmas present has become Nightmare after christmas!!! his present will be the 300 or more that the shiping will cost.
Response from Fitness BlowoutFeb 19, 2010
Unfortunately, mistakes occur when dealing with third party vendors and freight carriers. If the an incorrect unit was shipped, we will coordinate the proper unit to sent and the incorrect unit to be shipped back to us at no expense whatsoever to the customer. We apologize on behalf of our vendors for the error that occurred and would be happy to resolve this. Under our company policy, we reserve the right to correct any error made by a freight carrier or vendor. If the customer elects to not cooperate when errors arise, we do have cancellation fees that apply. Without knowing who this customer we are not able to comment on the specifics on this matter. We strive to satisfy all of our customers and from time to time, we fall short of perfection. We have been in business for our 24 years and it is because instances as such are not commonplace. When mistakes happen, as they will from time to time, we will make this right for our valued customers.
