The W.
Chloe is a MIRACLE WORKER!!!
I downloaded the FishingBooker app to book an experience for my husband, daughter and her three friends - 4 new 16 year old “fisher girls!” My Husband and I were so excited to take them for their first offshore big fishing trip. Long story short, we booked a very expensive trip and the captain called to “give us a better experience” but changed us to the next day. Well, the next day came and we never heard from him - Capt Ron, Fishhawk Charters. My Husband frantically started calling and texting; I got on the app to try to find another charter but to no avail. Devastating!! All the sudden, I got a random number calling on my phone. I answered it, and it was Chloe from FishingBooker. She not only knew about the problem, but had already started calling other captains and charters trying to find something for us!!! She stayed with me for over two hours until she found a charter for us in the morning - This was at 9 PM! We have not had customer service like this in years from any company. Not only was she, friendly and diligent, she was proactive in texting me and calling me and didn’t stop until she found one. It was truly impressive and quite overwhelming in a great way!!! I haven’t felt so cared for by a company and I really long time.(FishingBooker… give Chloe a raise!!!) ❤️ Thank you FishingBooker and Thank you so much Chloe for 100% saving our vacation!!!
Response from FishingBookerJun 3, 2024
Thank you so much for sharing your experience! I am thrilled to hear that Chloe was able to step in and turn a stressful situation into a positive and memorable one for your family. Chloe's dedication, friendliness, and proactive approach are the kind of customer service we strive to provide at FishingBooker. I apologize for the initial inconvenience with initial bookings, but I am super happy to see that the trip you guys rebooked was a great one! Again, Chloe's solution was spot on. I will certainly pass along your praise to Chloe and the team. We aim to ensure every customer has a fantastic experience, and it's heartwarming to know that we could help save your vacation and create lasting memories for the "fisher girls" on their first big trip. Thank you once again for your heartfelt review. We hope to assist you with many more fishing adventures in the future! - Niko