Mike H.
Fishingbooker has terrible customer service
We booked a Florida Gulf Coast fishing trip through Fishingbooker several months before our family vacation. Just before leaving for vacation I received an email stating the charter was cancelled. I sent a dozen emails trying to get customer service to provide me with information about the cancellation and my refund or help me find another charted and I received absolutely no response. It was then that I noticed that their website does not include a customer service phone number. So, I started Googling Fishingbooker and found hundreds of dissatisfied customers. One of the posts identified Fishingbooker as a shady company out of Belgrade, Serbia and listed this phone number - 888-395-2564. Sure enough, I spoke to a lady with poor English that said my fishing trip cancellation was not the fault of Fishingbooker it was the Charter Captain that cancelled the trip and their company takes no responsibility for the last-minute cancellation. She offered no consolation or interest in helping me find a replacement charter. Her response was for me to go back to the web site and look for another charter. Absolutely horrible customer service. My confirmation number was #572460.
Response from FishingBookerJun 30, 2021
Hi Micheal, thanks for reaching out. I understand how disappointing it must have been when your captain canceled a few weeks before the trip. I'm sorry to hear you weren't satisfied with the support you received once the trip was canceled. We have a strict commitment to responding to emails in a timely manner, so I'll be looking into your problems with getting through to us in more detail to see what happened. In the meantime, I'd strongly recommend reaching out to us at https://fishingbooker.com/contact if you need more help – this will give you a direct line over email, and when you log in you'll also be able to access dedicated phone support. As a global company, we're headquartered in Virginia and also have an office in Belgrade. We're proud of our diverse, international team that enables us to provide incredible fishing experiences all over the world. The team tried to help you find a replacement when you called, but unfortunately you didn't want help with this at the time. I'm genuinely sorry that the trip didn't work out for you this time but can assure you that our support staff are here to help you when you need it. I hope that you found a replacement charter and had a good trip in the end. Please don't hesitate to let us know if you need anything!