FishingBookerReviews of fishingbooker.com

Response from FishingBookerSep 3, 2026

Thank you for taking the time to share your feedback. We’re sorry the trip did not match what you were expecting, but we would like to clarify a few points. The 4-hour trip booked was specifically advertised for inshore, reef and slightly offshore fishing, including reef fishing and light tackle. The offshore fishing and species mentioned in this review are advertised on the captain’s longer trips. The additional $500 discussed was the advertised price difference between the 4-hour trip booked and the 6-hour trip. You can confirm that on the captain's lisitng. While we understand it can be disappointing to see another boat return with a different catch, each charter and trip has its own itinerary and inclusions. We always recommend reviewing the specific trip description when booking, particularly when there are certain species or a specific type of fishing you’re looking for. We also want to clarify that phone support is available, and we do have a phone conversation with you on file. The captain’s direct number is provided in the confirmation email, and our contact numbers are available on our Contact Us page. The 25% gratuity is mentioned on the listing as well, but it is suggested, not mandatory. We’re sorry there was a misunderstanding about what was included in the trip. We’re always happy to help before booking to make sure the charter selected is the right fit for the experience you’re looking for.

Response from FishingBookerNov 27, 2024

Dear Tojie, Thank you for sharing your feedback. I’m very sorry to hear about the challenges you encountered during your trip, and I completely understand how disappointing this experience could have been for you. We require our captains to have the information about payment methods and fishing practices—such as whether fish can be kept or released—is disclosed on the captain’s listing. However, I would be more than happy to look into this situation further to ensure all the details were properly advertised and communicated. Could you please provide your booking ID or the email address associated with your reservation at [email protected]? This will allow me to investigate the matter thoroughly and follow up with both you and the captain to address these concerns. I hope to hear from you soon so we can work towards a resolution. Thank you again for bringing this to our attention, and I truly apologize for any inconvenience caused. - Niko

Response from FishingBookerOct 21, 2024

Hi Michael, thank you for sharing your feedback. I am sorry to hear about the issues you faced with the lack of refreshments, the toilet, and the overall lack of service. This is not the level of service we expect our captain to deliver. Could you kindly provide us with your booking ID number or more details about your trip? I was unable to find any recent bookings associated with your name and would love to investigate further to ensure we address these concerns properly. If you have a couple of minutes, please feel free to send us more information at [email protected]. I hope to hear from you soon. -Niko

Response from FishingBookerAug 23, 2022

Hi Ben, thanks for your review. We're really sorry to hear that you didn't have a positive experience with your captain. When it comes to why your trip was cancelled, we were informed by the captain that he had a flat tire and no cell coverage, which we passed along to you. However, we can see that he gave you a different reason. We understand why this would be frustrating. We want our platform to offer a fair experience to both captains and customers, which is why we refunded you quickly. Again, we're really sorry you had a negative experience, and would like to make this up to you. A member of our team has reached out to you with information about credit we'd like to offer you. When you feel like hitting the water again, please don't hesitate to get in touch. All the best from FishingBooker.

Response from FishingBookerAug 23, 2022

Hello Dan, thank you for your review. We're very sorry that your fishing experience turned out this way. Please let us try to explain what happened. To make sure customers and captains are aware of their upcoming trips, we rely on an established system of app notifications, text messages and emails. We send these reminders to both you and the captain for every upcoming trip, always sharing the booking details as they're written in our system. This means that, if you booked a trip for August 6, our system will send you booking reminders for August 6. However, we know that plans can change, which is why we made rescheduling and changing other trip details possible through your FishingBooker profile. We encourage making booking changes this way, because that’s how we can make sure that the reminders we send you are up to date. When a reschedule is requested, we send notifications to both customers and captains, followed by an update as soon as the request is replied to. In your case, I'm afraid, you and the captain agreed to reschedule for August 8 only verbally and through texts. This meant that our system had no way of knowing that your booking changed. While we try to make our reschedule options visible in our emails and your profile, it's completely reasonable for you not to have noticed them. Unfortunately, we weren't notified about the change by Red Door Charters either, which caused your trip to remain booked for August 6. As you rightly pointed out, your charter operator’s listing did show incorrect information about the trip start time and its amenities. We know how disruptive this can be, especially when you’re travelling, and we are truly sorry about this. We've taken the matter up with Red Door Charters, and they will now update the listing in question. We realize that an updated listing means little when you've already gone on your trip. That’s why we’ve credited your account with a small token of apology. Should you decide to book with us again, feel free to use this towards your next trip. Thank you once again for sharing your experience, Dan. All the best from FishingBooker.