First Premier Home WarrantyReviews of firstpremierhomewarranty.com

This company does not even deserve the 1 star I had to give. I would not recomend First premier Home Warranty. I filed a claim for my washer, no one ever came out. the next month, filed a claim for my AC, took 10 day for a tech to show up, took 5 more days for them to deny the neede part. I hired my own HVAC technician the next day, and the issue was fixed immediately and was not even the issue that the warranty tech said it was. When you call, they hang up on you, they answer the phone unprofessioanlly, VERY POOR customer service, LONG delay. I would not reccoment this company to my worst enemy. Very disappointing experience.

This company has been a nightmare. I have been trying to get my microwave fixed since February 2026. I have been given the runaround ever since I tried to do the claim let’s start with they sent me to four companies and none of them honored this company due to. They said they never receive payment. Finally they tell me they’re going to just send me a check out on March 18. Tell me the check will be sent out in 45 days. Call them back to confirm. Oh yeah you get a check will send a check out May 20 so I don’t recommend anyone using this company. They are scammers and they don’t give a damn about you they just wanna take your money.

I am writing to file a formal complaint against First Premier Home Warranty Company regarding an unresolved reimbursement issue. Aug. 18, 2025, I filed a service claim with First Premier Home Warranty. A technician was assigned but failed to respond. I contacted FP and was assigned a 2nd company, who stated they do not work with FP due to non-payment issues. After contacting FP again, I was told to find my own contractor, obtain a diagnosis, and submit it for approval. I did so promptly, and the company confirmed that reimbursement would be issued once approved. Despite this, weeks passed without payment. On 9/3/25, I was told I needed to sign a “Cash in Lieu” form before reimbursement could be processed. I completed and submitted the same day. Once again I called on 9/30/25, and spoke with an individual named Todd, who claimed to be the owner. The call lasted nearly two hours, during which he was extremely unprofessional. I was told reimbursements take 45 days. 11/6/25, 45 days had passed and no payment had been received. Upon calling again, a rep stated the reimbursement had been processed and that my credit card would be credited within a few days. The approved reimbursement amount was $115, as stated in writing on the Cash in Lieu form, which also specifies that payment would be issued to my original form of payment or via check. However, on 11/7/25, I received a credit of only $51, and it was applied to not my original payment method, nor by check as agreed. I am still owed $64. At the time of writing this complaint, I have been on hold for 55 minutes, and over the course of this process, I have spent more than 16 hours attempting to resolve this issue. Well at 59 min the call was disconnected. I am not surprised! I am requesting that First Premier Home Warranty immediately issue the remaining $64 reimbursement as promised, using the correct payment method as specified in their own documentation within 5 days of receipt of complaint.

Absolutely atrocious experience with this company. From the beginning, I dealt with rude and uncaring agents who lied to me incessantly. My claim check for my first and only claim was three months late. I had to fight tooth and nail to finally get it. As soon as it arrived, I immediately cancelled my policy because I could not stand this company any longer. Once again, my refund check was a month late and I doubt I would have received it at all if I didn’t call constantly and remain on their case. One particular agent, Teffma, was exceptionally rude and condescending. He flat out told me during one of our phone calls that he would make sure I didn’t get my refund check. I hope I can convince at least one person to not buy a policy with this company. It disappoints when a company takes advantage of its customers the way this company did. I tried to complain numerous times but no one returned my calls or emails.

I can not get through to your company. If I don’t hear back from someone today at 847-727-5744 I will cancel and dispute the charges with my credit card company. Art Mazzone

I don't trust this company anymore. The hidden fees for everything, service fee call is not even close for average.

It’s been very bad, I’m trying several times to call and no answers, so the costumer service is really awful 😞 issues not solved, I’m getting ready to cancel this company.

If I were to give them a negative score, I would give them -100. As soon as they took the premium, they vanished. Now, I need to repair my cooktop, which requires $400. They are saying, 'Take this $172, we can support this much and get it done.' How rude that is!